Unable To Burn

[julesfogel]

I am helping a freind set up MTU on thier computer. I have everything working except that when I try to burn a disk it always fails. I am using burners purchased from MTU as well as Disks purchased from MTU. I can import tracts with no problem and burn disks utilizing many other programs.
Both drives are checking out as OK on the MTU soffware.

I am using MS XP on a 6 month old Dell computer and have no other functional problems.

Looking for help!

Thanks

Jules

[ddouglass]

Version of Microstudio?
Error message?
Do they have Nero or Roxio installed?
Is the XP 32 bit or 64 bit?

[julesfogel]

The Microstudio Version Is 4.22

The error message says;

The Disk was not written due to the following cause;
Write Error

I do not have Nero or Roxio installed.

I do have Disc Juggler installed and also having writing problems with that program as well. Any other CD burning software on the computer is opperating properly.

I do not know where to get the Bit information on XP

Thanks

[ddouglass]

Originally Posted by julesfogel

The Microstudio Version Is 4.22

The error message says;

The Disk was not written due to the following cause;
Write Error

I do not have Nero or Roxio installed.

I do have Disc Juggler installed and also having writing problems with that program as well. Any other CD burning software on the computer is opperating properly.

I do not know where to get the Bit information on XP

Thanks

What other burning software do you have installed?
How old are the drives and disks that you have?
Is the computer up to date on the Custom Updates (not just the Automatic ones) from Microsoft?
Find the Bit information by right clicking on "My Computer" and go to properties. The first page will tell you which operating system you have including the bit information. That will also tell you how much RAM is in the computer.

[julesfogel]

As stated I have Disk Juggler as burning software as well as I tunes and windows utilities.
The computer is 1 year old and so are the drives that were bought from MKTU. The disks from MTU are about 8 months old and i havge also tried other media with the same rsults.
I do not think any updates other than those that are automatic were installed.
The Bit information is not shown on that screen. Ram is 3.24 GB

[ddouglass]

The first thing you need to do then is go to Microsofts web site and do all the Custom updates with the exception of the Hardware updates. Microsoft is usually either behind or wrong on those.
Don't know if that will fix it, but since neither program burns correctly there is either a conflict or both are missing some update from Microsoft that they need to work.
Make sure your Disk Juggler does not have any thing in the Startup on the Start Menu and hopefully nothing in the registry trying to lock the drive for program use only. I know Nero and Roxio do this.

[julesfogel]

Thanks

As soon as I get back to my friends home I will try those measures and get back to you.