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  #1  
Old February 17th, 2009, 08:39 PM
MrMark MrMark is offline
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Location: Navarre Florida
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No response to web email for a week now
I needed to reload songverter to my computer after it crashed and I had to to a total reformat on the harddrive. I tried to install it and it gave me a message that it is only allowed to be installed on two computers...I then copied the URL into my browser and it sent me to your web request form. I filled out all the information it asked for. It has been a week or more and i have yet to hear back from someone please respond ASAP so I can continue my work on this computer.
Thank You
Mark Hexamer
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  #2  
Old February 17th, 2009, 09:08 PM
ddouglass ddouglass is offline
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Did you get an automatic response after you sent it with a ticket number?
If so you can check on it to see if they responded. There should be a link in the email to get you to the ticket information.
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  #3  
Old February 17th, 2009, 09:46 PM
MrMark MrMark is offline
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No I didnt recieve anything but it went through Said it went through as a ticket and will recieve an answer within 48 hours. I Re did it so lets see what happens
Last edited by MrMark; February 17th, 2009 at 09:52 PM.
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  #4  
Old February 17th, 2009, 11:26 PM
ddouglass ddouglass is offline
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If you didn't get the auto-response then you won't get an answer from them, either because your email program or source (if you use Hotmail, Gmail, Yahoo, etc) is blocking it as spam or your ISP if you get your email address through them is blocking it.
Have you tried since submitting the ticket to re-install it?
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  #5  
Old February 18th, 2009, 07:23 PM
MrMark MrMark is offline
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Yes I did it again the same way as before and it did give me a response that it will be set up as a ticket
thanks
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  #6  
Old February 18th, 2009, 07:25 PM
ddouglass ddouglass is offline
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Since you missed the first possible answer to that ticket, have you tried to re-install. It could already be fixed.
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