Problems with dual display

[tedandelise]

Whatever you said, we tried. It absolutely doesn't work. We hate this new laptop and as everyone knows you can get any help whatsoever from this horrid company.

Thanks. Probably we'll get no reply from you either.

ADMIN NOTE: Don't ever publish your phone number or email in a public forum. You will receive spam until you discontinue both.

[admin]

Originally Posted by tedandelise

Whatever you said, we tried. It absolutely doesn't work. We hate this new laptop and as everyone knows you can get any help whatsoever from this horrid company.

Thanks. Probably we'll get no reply from you either.

ADMIN NOTE: Don't ever publish your phone number or email in a public forum. You will receive spam until you discontinue both.

I'm shocked!

What are you complaining about? This is your first post, and there is no problem stated for us to even help.

Have you followed our customer support instructions to receive help? You know we don't publish our phone number as I did talk with you extensively before you ordered.

State your problem and we'll help you... but not by phone. We need to see what has been suggested and tried for the problems you post here or in a Support Tikcket.

[tedandelise]

How frustrating it is to own something new, have some problems, and deal with a company that does not allow you to contact them under any circumstances. Thank you Bob Cox for responding to us and providing us with valuable information. Thumbs down to the company, thumbs up for Bob.
tedandelise

[Lonman]

That's what support tickets are for.
http://www.mtu.com/kb/index.php?action=ticket_submit

[tedandelise]

OK...I apologize for saying the company was horrid. But this was not our first request for help. And we had never received any answers. If we had not offered our phone number, we'd still be going crazy. And it was a simple answer. Bob called us within a couple hours of posting our number. It really does beat waiting days and days for a reply.
Ok, we said the following in a previous posting: 1.) Yes, we purchased the ruggedized laptop with Hoster and the other programs installed, but we were under the impression that it would have a hard drive of 120G Bytes, but the utility on the computer says it is only a 109G Byte hard drive (does 120G mean only 109G). 2.) Even though there was an internet explorer icon on the desktop, the computer was disabled for using the internet. Why would that be? (I reluctantly went into the BIOS file to enable wireless internet). 3.) And then there was the problem of getting the lyrics to appear on a TV screen. The user manual helped to a limited extent, but the image was rotated 90 degrees and I didn't know about dragging the lyrics screen across the monitor screen and over to the TV screen (Bob Cox was nice enough to inform us of that little critical tidbit).
Sorry for the complaints, but it's very frustrating looking for answers in your forum.

[admin]

Originally Posted by tedandelise

OK...I apologize for saying the company was horrid. But this was not our first request for help. And we had never received any answers. If we had not offered our phone number, we'd still be going crazy. And it was a simple answer. Bob called us within a couple hours of posting our number. It really does beat waiting days and days for a reply.

I have combined all your 4 posts on this problem into this one thread.

First, I don't see your "first" request for help. Clearly, the first post was your "horrid" complaint. Did you register under a different name also? I don't believe the Forum allows multiple users with the same email.

Second. use the New Thread button only to start a new thread on a different topic. Once you have started a thread, click it to open it, then click the Post Reply button. That way, everyone's replies to your post show up in the single thread. That way we call can see what has been tried.

When someone offers something to try, be sure to post an answer of the results. That way, the next time you need help, you'll have folks that know you appreciate their suggestions.

You are NOT a computer guru. Most of our users aren't, so face that fact and get on with life. You will need help, and there are clear ways to get it. Turn down your desire for INSTANT HELP, don't demand it, and you will enjoy your product and being part of our community.

Understand that MTU does not publish our phone number, nor do we provide phone support. Yes, it will take a little bit longer posting here or in a Support Ticket, but your problem will be solved, just not instantly as you desire. We're sorry, we no longer offer phone support. If you ever tried to get help from Microsoft... Adobe... or any other company in business to sell you product and help you use it, you won't get phone help... or it is in India and you can't communicate with them. Our lead programmer put a request for help into a product Forum last Wednesday, and still doesn't have an answer.

You know how to use our Forums for when others can help you. such as the problem with the dual display. Register to post a Support Ticket, which is confidential MTU Staff only so you can do it when you need MTU Staff support. We will help you.

Insult those who are giving you FREE help, and you'll receive no help. George for one has already made that clear. He could have helped you.

Ask questions without insults and you'll get answers. Its that simple.

[tedandelise]

OK...I apologize for saying the company was horrid. But this was not our first request for help. And we had never received any answers. If we had not offered our phone number, we'd still be going crazy. And it was a simple answer. Bob called us within a couple hours of posting our number. It really does beat waiting days and days for a reply.
Ok, we said the following in a previous posting: 1.) Yes, we purchased the ruggedized laptop with Hoster and the other programs installed, but we were under the impression that it would have a hard drive of 120G Bytes, but the utility on the computer says it is only a 109G Byte hard drive (does 120G mean only 109G). 2.) Even though there was an internet explorer icon on the desktop, the computer was disabled for using the internet. Why would that be? (I reluctantly went into the BIOS file to enable wireless internet). 3.) And then there was the problem of getting the lyrics to appear on a TV screen. The user manual helped to a limited extent, but the image was rotated 90 degrees and I didn't know about dragging the lyrics screen across the monitor screen and over to the TV screen (Bob Cox was nice enough to inform us of that little critical tidbit).
Sorry for the complaints, but it's very frustrating looking for answers in your forum.

[ddouglass]

Originally Posted by tedandelise

OK...I apologize for saying the company was horrid. But this was not our first request for help. And we had never received any answers. If we had not offered our phone number, we'd still be going crazy. And it was a simple answer. Bob called us within a couple hours of posting our number. It really does beat waiting days and days for a reply.

If you have posted your problem before...what name did you post it under, since it doesn't show up under this one? And if it is a simple answer then someone should have been able to answer it here in the forum as there are many experienced user who frequent these forums.

Originally Posted by tedandelise

Ok, we said the following in a previous posting: 1.) Yes, we purchased the ruggedized laptop with Hoster and the other programs installed, but we were under the impression that it would have a hard drive of 120G Bytes, but the utility on the computer says it is only a 109G Byte hard drive (does 120G mean only 109G). 2.) Even though there was an internet explorer icon on the desktop, the computer was disabled for using the internet. Why would that be? (I reluctantly went into the BIOS file to enable wireless internet). 3.) And then there was the problem of getting the lyrics to appear on a TV screen. The user manual helped to a limited extent, but the image was rotated 90 degrees and I didn't know about dragging the lyrics screen across the monitor screen and over to the TV screen (Bob Cox was nice enough to inform us of that little critical tidbit).
Sorry for the complaints, but it's very frustrating looking for answers in your forum.

1) Yes the drive info is correct. Every hard drive has part of its space reserved for the drive "overhead" such as the index tables to locate the files, etc. No hard drive will show you the full size of the drive, regardless who it comes from.
2) Since this is supposed to be setup as a show computer, you don't want the network/internet robbing you of processor time or interupting your show to tell you it can't make contact. This I am sure is why they set up those computers that way.
3) I believe the manual does tell you step by step how to get the lyrics (graphics) to the TV monitor by either dragging or double clicking on the graphic screen. You may not have understood it, but it is there.
Just wanted to make sure you got all your questions answered.

[George]

tedandelise,

I will also candidly add that when you posted with the attitude you did, many qualified members who could have helped probably just stayed away. I know I did.

Also it does not help matters a bit to start scattering your posts on one subject with new threads. Only adds to the confusion.