HELP! New computer 3.316 will not work

[tonedeaf]

I've submitted two tickets already and no reply from Hoster.
My old computer finally failed on me , so I purchased another.

I'm able to download 3.316 using the link Hoster sent me, but during install a box comes up and says.

Unhandled Exception

Error number: 0x80040703
Discription: Failed to find DLL fuction: _ismtu.SetProduct

Setup will now terminate

Whats happening?

Jeff

[ddouglass]

Is this new computer XP or Vista?

If XP go here:
http://www.mtu.com/kb/index.php?acti...6f06aa5bbf9e9b

By download I hope that means you saved instead of run? You should always save and then run from the copy on your computer.

[tonedeaf]

I went with XP

Jeff

[ddouglass]

Originally Posted by tonedeaf

I went with XP

Jeff

Then follow the link and do exactly what it says.

[tonedeaf]

I'll check the status of the tickets.

Jeff

[tonedeaf]

It says 0 tickets to display
Jeff

[ddouglass]

As far as the tickets go have you gone back into the support center to check the status of those tickets? They may have emailed you but you didn't receive the answer.