Can't Upgrade Because setup & Intallshield Error wont go away.

[Islandstars]

hi,

I keep getting the same error every time i try to upgrade. I purchased the hoster version just before the last 2 upgrades preeceedingthe introduction of 3.0 . ther error that comes up hasthe following information in the details box.:

Error Code: -5006 : 0x80030005
Error Information:
>Kernel\CABFile.cpp (471)
>SetupDLL\SetupDLL.cpp (1254)
PAPP:Hoster
PVENDOR:Micro Technology Unlimited
(http://forum.mtu.com/index.php)
PGUID:BEC98926-4238-4846-A2E3-56A96B217BDD
$7.1.100.1248
@Windows XP Service Pack 2 (2600) IE 6.0.2900.2180chemas-microsoft-com:office:office" />


can somebody help me???????

[mikedomi]

some one should get to you soon

admin i too had a dll problem !!!
some how it worked its self out

i reinstalled 2219 then after it was working ok
i reinstalled 3.0

admin my 3.0 is stll not right

[Islandstars]

forgot to mention that those last two upgrades never got installed due to same problem....i cannot even un-install the program it locks up at that point in the installation where it says "preparing installshield"....so i'm stuck with the old version and no hope for upgrading.

[MTUSUPPORT]

Run the Disk Cleanup to remove all your Temp Files. You do this by Opening My computer, Right click on the Local Disk C:\ drive. Left click Properties, then click the Disk Cleanup button at the bottom left. It might take a long long time if it has never been run.

If this still doesn't work, then you can search for your Temp directory and manually try deleting the information out of this.

[Islandstars]

tried that as well and it still doesn't work.....i'm really frustrated about this.!!!!. Thiniking of reformatting my whole hard drive but will have lost installations in the process as i have the suite.

[MTUSUPPORT]

It sounds like something is missing in your system or corrupted. I would say that you could try the Format and hope that fixes any problems that you currently have with the computer. Just make sure that youn print your Original Emails for the Product Download Instructions, so that you can redownload the software.