Please Reset My Reg. Code for my Hoster Quad.

OneEskalera · #1 March 8th, 2010, 01:12 AM

Kindly reset my reg. code for my Hoster Quad. Trying to upgrade my Hp laptop (used to have Vista and 160GB HD) with window 7 home and a 500 Gb (clone harddrive) but mtu indicates that hoster Quad was already installed on 4 computers. This Hp laptop was one of the 4, just trying to upgrade to 4.20.
Submitted a ticket march 2, but still no response. Kept trying to upgrade but still no luck up to this date (3/07 10:00 pm). Please help.

ddouglass · #2 March 8th, 2010, 01:23 AM

Did you get an auto-response email after you submitted the ticket?
If not then you have email from MTU.com blocked. Look in your Spam folder to see if you got a response.
Did you uninstall before you upgraded to Windows 7? That would have automatically removed that registered installation.

OneEskalera · #3 March 8th, 2010, 01:28 AM

yes, i did received auto response. on 3/02/10

OneEskalera · #4 March 8th, 2010, 01:32 AM

no, I did not un-install Hoster when I switch to window 7 from Vista

ddouglass · #5 March 8th, 2010, 02:19 AM

That is what you should have done.
If you got an auto-response then you should have the ticket number and should be able to check on the ticket. I am not sure why the length of time, but they may not have gotten to it yet.

**MTUSUPPORT** · #6 March 8th, 2010, 10:34 AM

You need to make sure that you do the Emergency ticket for Transfer Requests.

I will search for your ticket, to see if I can find it.

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