Illegal Dealer That Moved To Mexico

[infoby]

I have two problems, #1, I was having the sweeping problem and I was upgrading .net frame from 1.1 to the 3.0 every one said would help solve the problem As I was going though the steps to go from 1.1 to 2.0 then I was going go jump to 3.0.

Then problem #2 showed up, I got this message that comes up saying the “Serial Number Doesn't Match the Registration” as well. This a new installation by the way, not even one day old.

I needed to back it off of that laptop anyway because the hard drive in the one I put it on is acting up but I wanted to uninstall it properly so I could put Hoster Lite on a different laptop computer with a better hard drive, does any one have any suggestions. I am running XP Pro.

David J

[ddouglass]

Re-install it on that machine, (the serial number mismatch is usually fixed that way). Uninstall it while connected to the Internet (this is if you are using 3.21 or 4.0?) then install it on the new computer. If you are using an older version then you may have to submit a Support Email to have MTU reset your registration before yuo can move it to the new computer.
The reason you got the mismatch could well be caused by your hard drive problem. The registration information may have been corrupted by the failing drive.

[infoby]

I did just what you told me and for what ever reason during this process, it triggered something at MTU and they disabled the registration so I submitted a trouble ticket, I hope we can get this resolved by tomorrow I have an event for the elementary kids on Tuesday morning. thanks for your help. I guess it has something to do with Hoster Lite only suppose to run on one computer, and that was All I was doing and their records should show that it was not trying to be installed on anthing else. Just updating .net framework from 1.1 to 3.0 was all

David j

[infoby]

Were you supose to uninstall to orginal version before I tried to reinstall is that what caused the system to disable the code because I just tried to update instead of removing and reinstalling and now it may be to late. I don't know do you have or any input on that.

David J

[Skybird74]

Originally Posted by infoby

Were you supose to uninstall to orginal version before I tried to reinstall is that what caused the system to disable the code because I just tried to update instead of removing and reinstalling and now it may be to late. I don't know do you have or any input on that.

David J

David, you might want to go back over what Dale wrote you yesterday. That may help. If you're re-installing on the same computer, it is best to un-install first before re-installing again to remove any errors that may have occurred the first time. Then, the computer will have a "fresh" copy.

Also, if you are re-installing 4.0x, you need to un-install while on-line so that MTU can re-set the Registration if needed to install on a different computer. It is explained in more detail in the Manual. If you can print out that page, then you will have the step-by-step instructions in front of you. This has helped me in the past.

[ddouglass]

Originally Posted by infoby

Were you supose to uninstall to orginal version before I tried to reinstall is that what caused the system to disable the code because I just tried to update instead of removing and reinstalling and now it may be to late. I don't know do you have or any input on that.

David J

Are we talking about trying to install version 4? If you bought the upgrade version then you have to have the previous version installed in order to upgrade to 4. If you uninstalled it then yes you have to put it back on then upgrade to 4.
Since the error message you got was a mismatched code, then no installing .net Framework did not cause this. Since you are having problems with the hard drive I would suspect that caused the mismatch.
As far as MTU getting it reset that quickly I would doubt they do. They don't work on weekends and have not been able to keep up with the tickets that quickly.

[infoby]

This is ver 4.5 it installed perfectly it went south on me when the hard drive started acting up & when I was upgrading from ver 1.1 .net framework to 3.0 so one of the two caused it to give me the message that the license doesn't match the serial number. No I bought the 98.00 dollar full version of the lite program. the only reason an upgrade was mentioned was because when I started to reinstall it it ask if I wanted to remove or upgrade so I chose up grade, and I used the file they sent when I bought the program. I assumed it ask about the upgrade because it say the the program was in fact installed on my computer.

Daid J

[admin]

David Jones

We disabled your RegCode to get your attention.

We will now re-enable it.

You know how you stole from MTU as a Dealer, and left your customers unsupported, moving to Mexico.

MTU is now having to clean up behind you and support your prior customers.

Don't ever order any more MTU product again. We will disable your RegCodes and never re-enable them.

I trust that is clear enough!