How Often Dose Admin Check

[Cruz Control]

How Often Does MTU Check it's support site? what Hours of operation to they have?

[ddouglass]

How often they get to check it I can't say, but their hours are M - F 8:00 to 5:00 EDT.

I read back through all your recent posts. When you upgraded to Vista did you upgrade over XP or did you do a clean install?

Early on those who were testing the Vista compatible versions of MTU's programs had problems with the upgrade (Vista) install, but those who got new computers with Vista or did a clean install didn't have the same troubles.

Also, noted elsewhere I have found a lot of complaints about the drivers included with Vista. Most were having to manually update and install the Vista drives. Could be something to check out since one thing you listed is slowed or halted graphics when you import during a show.

If it were me I would save my data, reload Vista and search out Vista drivers for my video and sound cards to install.

[Cruz Control]

Hello Dale,
I have given up on vista...... and have done a clean install of xp pro. about a month ago...... I am still not sure what corrupted my registry of my XP (clean install 1 month old......) but i had to do another clean install of xp and of course my hoster is now locked out...... i have a really big show this sat. (not counting the one tonight) and i am stuck untill support gets back to me...... my cdg player is in the shop and i am sweating it. of course the ultimate fix would be a back up laptop and a 2nd copy of the software... but neither can i afford right now....... this was unplanned and right now i am trying to beg borrow or steal 200 bucks and a credit card for another copy of the software just so i can do my show.... Sorry dont mean to vent......... just feel backed in a corner.........

[gduns - with the Lord]

You can propably get faster support on the support center on the www.mtu.com website

[Cruz Control]

Thanks gdun......... allready have a ticket in...... placed it on wednesday.... and a second one today...........

[admin]

Cruz, I don't understand. You posted a Support Ticket on March 26, 2007, and we answered on March 27, clearing your registration for you. You posted 6 more tickets since then, asking when we were going to help you, the last one just minutes ago.

Can or can't you see your Tickets in the Support Center? They are all closed, but if you enter your email and log in, you should be able to see all 7 of them along with our answers.

Also, the Support Center emails you when we answer. It appears you aren't receiving our emails either. Please contact your ISP and have "@mtu.com" put in their APPROVED list.

You could reinstall Hoster since March 27th....

[Cruz Control]

I did reinstall hoster on march 27 ...........and thank you for that......... I had to reinstall my XP again last wed. Im still trying to figure out what corruped my regestry on my laptop foring me to reintall win xp CLEAN INSTALL 2ND TIME (format drive) in a month. so this is 2 seprate issues than my first ticket in march........ I reopened my last support ticket from this morning... so that i dont have to hash out my diffrences here..... and yes i do recieve email from MTU.........
Thank you
Cruz

[admin]

The reason I asked is that when I checked your record, on 4-21 you installed 3.316 on one computer. You have 2 installs to provide for exactly this situation. However, I expect that MTUSUPPORT has already deleted one of your prior RegRecords in answer to your Ticket.