Hoster Crashes Computer - Possible bad downloaded file

[Lonman]

Hi, I was playing with Hoster over Christmas & my Dad loved it so much he went home & bought the Hoster + Suite package so he could have Hoster on his home computer & a laptop he is going to buy strictly for karaoke (this is all for home use mind you). He asked me to come over & help install it all. We got everything installed & running. We played with Microstudio first - he wanted to make a compilation disc. So he imported several discs into kma & everything played perfectly, made a write disc & compiled on some generic (didn't get the name) burner, but everything imported clearly & burned correctly - so far so good. So we moved over to Hoster & played a snippet of each song, no problems so far. So now he wants to sing a song all the way through. We get it loaded (regular kma from song database) & play, it starts going (he doesn't have a second screen at this time, but probably won't get one for his stationary computer - so the words were coming over the main hosting screen), gets to about 1 minute into it & locks - no response by mouse, frozen screen, music stops, can't cntrl/alt/del - nothing. After a few seconds, the music starts playing again still with frozen screen, no mouse or keyboard. Then it gives a Hoster needs to shut down error, closes out along with changing the desktop to minimal resolution, low bit color - not able to change back, almost like it crashed the video card & software as well.
We rebooted, had to completely reset the desktop properties. Figured must have been a glitch, tried it again & same thing. Went through the reboot & tried the song in Microstudio player - everything played fine.
Right now he isn't too happy with the Hoster & said he was going to try to get a refund on it, I told him I would try to get an answer for him as i've never experienced anything like that & have been running it on a machine a little over a year that is much more inferior (older) than his.

His specs
1.3 ghz processor Pentium 4
Windows XP
80gb Hard drive with over 40 gb left.
NVIDIA dual display graphics card 128 mb ram built in
1 gig RAM
Soundblaster Live sound card.

He had several background programs running & we did close those before trying a 3rd time with no better results.

Thoughts?

[Beavis]

did ya go to microsoft and get all windows updates first ?

[Lonman]

Yes forgot to mention, got all the Windows updates & the netframe before installing.

[Beavis]

did you update your video card from the manufacturer's website ??

[Lonman]

That I did not do, will suggest that. Anything else - besides completely uninstalling & reinstalling.

[Beavis]

i would always try uninstall and re install.

[mindonstrike]

I'm not a techie but this is stuff I would try first if I were in your situation.

Was this both computers or just one of them?

Try checking the event viewer and see if it shows something else going on (besides the Hoster crash).

Also try running with the taskmanager open and see what the processes are up to at the time of the crash.

After trying an uninstal/reinstal you might also try one of your earlier versions. It's possible it's some kind of conflict between this version(3.313?) and his particular computer. It happens

Sam

[Beavis]

hey sam he said he just bought it, i dont think that would give him access to an earlier version.

[mindonstrike]

Originally Posted by Beavis

hey sam he said he just bought it, i dont think that would give him access to an earlier version.

Originally Posted by Sam

After trying an uninstal/reinstal you might also try one of your earlier versions.

Lonman is a longtime user. He would have earlier versions.

Sam

[Beavis]

true.

[ddouglass]

Lonman which version of Hoster did you try? Remember 3.12 & 3.13 both have some graphics problems on some computers.

Check to make sure Roxio, Nero and Soundblaster programs are in startup or in the registry "Run"

Also make sure autorun is turned off.

[admin]

Lonman, where does this problem stand? Do you think it is a bug, or system related?

[Lonman]

Not sure if it was just a glitch. May have been a bad import as my Dad said it only happened with the one song that he tried - but it did play perfectly using the Microstudio player. So far the rest of them seem to be working fine he said.

[admin]

Great news to hear! I'll close this thread now.