Hoster Registration Problem with 3303

[rbealo]

Just downloaded the latest Hoster. I uninstalled the last version (3301) as directed and now I can't install 3303. I get the attached screen blurb. Hoster has been on this computer since I originally purchased it from MTU a couple of years ago. I have had no previous problems with upgrades. The only major change to the computer is the recent swap out of the hard drive for a higher capacity model. I moved everything from the old drive to the new drive with Maxblast 4.0. Everything, including Hoster and Micro Studio has worked well till now. This is my first glitch.

I sent an email to MTU tech support, but have not had a reply. I checked the Hoster Forum and found that this is a common problem, usually "fixed" by the Forum manager and not tech support. I note here that you have thousands of people registered with the Hoster Support Forum. That means that at least half and probably 80 or 90% of those use Hoster regularly in their shows, and I bet that a good number of those do not have a backup system in case the show set goes down. I have Hoster for personal use and a backup to take to occasional parties I attend with friends. For me it is not an urgent request for help like I found in the Forum, but it is an irritant. I build my own computers and upgrade regularly because I use them everyday for recording and graphics and I can afford to have at least last years latest on my desk. I pay my fees to upgrade every time you come out with a new version (in support of your fine products) with the expectation that you will support me when I have problems. In reality, the product 4 or 5 generations back still has everything I need to enjoy Karaoke at home. Looking over the Forum, I see a need for timely tech support for your users. I read one blurb that said the Manual was so complete that I we just read it, we could solve most of our own problems. I think you are right, but it doesn't say anything about transfering to a new computer when we trash the old one, or about problems caused by upgradeing our computers. If there were, and with a special tech support email address, we could let you know in advance of the changes we were about to make and you could adjust our registration accordingly. You could have a history log of the program along with sys info available and see when we uninstalled the program (for computer swaps), or changed out major components which affected the registration numbers. Please, Help, I would really like to get back on line.

Robert E Bealo