Just Want To Regain My Copy Of Hoster

[JohnE]

Hello Doug or someone at MTU,
A couple months ago I purchased (finally) the Hoster
software. Not long after, my harddrive crashed and I lost my
.exe setup program for Hoster.

This was also right before you issued an email regarding a bugfix,
but I wasn't overly concerned about that.

So... I contacted customer service via email, requesting info for
regaining my software.

NO RESPONSE.

I contacted them again via email.

NO RESPONSE AGAIN.

I phoned and left a message humbly asking for assistance.

(sigh) NO RESPONSE.

I contacted your sales dept. Asking for help.

NO RESPONSE AGAIN!

I'm not trying to be dramatic... just passing this experience
on to you, to get across how persistent I was and needing help.

So... CAN YOU HELP ME?

Heck, I'll pay the $15 for a replacement download if I have to.

Just PLEEZ help me!

Using the forum didn't seem like a viable method for help due to the
nature of my dilemma, but now here I am.

I really and truly hope to hear from someone!

Sincerely,

John E. Booth
Lavalette, WV

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[JohnE]

Update: I followed the steps from the sticky regarding the new store. All was going well... then within the store it said "You have not yet made any purchases."

arrrrgghhhh!

I have spent alot of money on this software and I am getting nothing but dead ends regarding recovery!!

PLEASE HELP.

John

[G-Force]

Did you print out your original email from MTU? The email specifically instructed you to do so. Your download link is in that email. If not you will have to wait for MTU to give you a new link.

[JohnE]

You mean the email I received when I purchased Hoster? The answer: NO

The hard drive crashing was massively unexpected.

This is ridiculous. I am at the mercy of an organization helping me... "when they get around to it".

Attempting to get assistance has dragged out for over a month.

John E.

[Beavis]

look here:

http://forum.mtu.com/showthread.php?...ight=mtu+store

[admin]

First, I am sorry your computer crashed. That is beyond our responsibility.

I am further sorry you didn't follow our instructions that you are responsible to SAVE WHAT YOU BUY by printing and backing up the download file when you recieve it. That would have allowed you to IMMEDIATELY solve your own computer crash. It is not our fault that you ignored our clearly stated directions, designed to protect you from exactly what has happened here.

Our Support page clearly states that 40% of valid emails don't get delivered today and you should NOT use email for support questions. I doubt if we ever received your emails. However, I assure you that if we did, it/they were answered, and your spam arrester probably blocked our emails.

Like every other software company today, we don't hire staff for dedicated one on one FREE phone support, and we don't return calls. Our support page and our support phone recording both make this clear. I am sorry you didn't read or listen to these so you would follow our instructions to receive help through this Forum.

I am shocked that you now attacked us, claiming that we have refused to support you for a month, when all our instructions have been ignored. When you posted in this Forum, I responded the same day... on a SUNDAY even.

I checked your database and your Registration Code is there. However, your record has been damaged, which explains why you can't access your record from your Account. After 20 months of development, we just put this new SECURED database on line so you can get your RegCodes and download links at any time. We did this at our expense to help customers who don't print their instruction emails or save their downloaded files.

I emailed your RegCode to you, and have notified our webmaster to fix your record. You did receive my email, but you don't have the download file to install Hoster.

To get your download IMMEDIATELY, you need to order the $15 upgrade. We can't create a download link.

To get your download within a few days, wait and we will fix your record so your Account will show the order and thus your existing download link.

[JohnE]

Hi,
First of all... thank you for your help. I AGREE: I should have done everything you said. I agree 100%. The situation of my drive crashing: Unit worked great... Got home after a successful show... plugged laptop in & went to bed... 5 hours later *POOF*. GONE. Computer was 7 months old.

I never wished to be viewed as "attacking the forum"... gosh, not at all. And I am sorry for coming across as such. I REALLY AM. I just needed assistance and after sending the emails and calling, I was getting nowhere.

You can be sure I will follow all your instructions to the letter this time!

Also, I did not state that you REFUSED to help me. I know you guys would not REFUSE to help me. My messages just weren't getting received... that's all.

But anyway... I have NO hard feelings at all, and I hope you will eventually be the same. This is important to me.

I AM SORRY THE TONE OF MY MESSAGE CAME ACROSS AS BEING SO ABRUPT. I TRULY AM.

HEY, I can wait a few days to regain the software. I don't have to have it this very moment! LOL - I mean, I've waited this long!

Once again... I THANK YOU. And, I hope you will accept my apology.

I would recommend HOSTER to anyone... and I have often.

John