MTU Support

[bankeent]

Hello Support,
You told me in my last thread that I need to Down load from my store account...because my disc is corupt......Thats fine but my store Doesn't even show my first order.....order #23680.
How can I down load my software again??? And My personal download link is shut down....and it has not been a year yet like stated in your download rules.
Please help!

[kpirate13]

I am having the same problem in this thread.

I have been informed that because of when I made my original purchase, my data links were lost during a server change over.

Apparently, they are working to re-link my account information. However, it's been about four weeks since I first notified MTU of the situation and they have not been able fix the problem yet.

Good Luck.

Kpirate13

[admin]

Originally Posted by bankeent

Hello Support,
You told me in my last thread that I need to Down load from my store account...because my disc is corupt......Thats fine but my store Doesn't even show my first order.....order #23680.
How can I down load my software again??? And My personal download link is shut down....and it has not been a year yet like stated in your download rules.
Please help!

I'm confused. Order #23680 belongs to a P. Lewis with a different email ending "...ia.net" than you are registered with in these Forums.

It was ordered 09/14/2004. IS this you and is 23680 really your order?

If so, you can log into your account now and see your orders. However, the download link expired in 2005. If you want the latest Hoster 3.310, you need to order the upgrade.

If not, what is the correct order# you are asking about, and is your registered email in these Forums your current one? If not, we don't have any way of determining who you reall are unless you post your name or the correct order#.

[admin]

Originally Posted by kpirate13

Apparently, they are working to re-link my account information. However, it's been about four weeks since I first notified MTU of the situation and they have not been able fix the problem yet.

Good Luck.

Kpirate13

We have 1200 links we have to painstakenly and absolutely accurately change to link to the Account records. I am sorry it is taking so long.

I assume your Forum registered email is what your ordered with also. I have just emailed our web master again to focus on your email (Keith T) and fix your order(s) before others.

If you are not Keith T, and your email here is not what you ordred under, then please post your name and order number so we can find and fix it.

[bankeent]

I dont think so!!!!!!! Here is my email from when I ordered...And My name is Steve Banke.



Please do NOT reply to this email. It will not be received at MTU.Please save this email for future reference. You can access free upgrades from your personal download link in this email. Without it, you will need to order the product upgrade for $15.AOL users must open "Your Personal Download Link" in Internet Explorer or Netscape browser. The AOL browser has a download accelerator that PREVENTS downloading your software.
Order#: 23680
Date: 08/17/2005
Hoster 3.110 Software with Song Book (not on CDROM)

The link in this email downloads hoster3110setup.exe (19.9MB size).

Enter the EXACT Registration Code and EMAIL below when you register, even if your email here is WRONG or your registration will fail.
**************************************************************************
Product Store Code and Title:Hoster3100n - Hoster 3.110 Software New Purchase
Registration Email:Bankeent@comcast.net
Registration Code:I removed this code so that it is not posted
Your Personal Download Link: [removed]**************************************************************************
Click for installation instructions: http://mtu.com/install/install.htm.
For help, click here http://forum.mtu.com/index.php? to go to our MTU.Community Forums where you can type in your question or problem. Go to the [Product name only] Help Forum, click the "New Thread" button at the left, enter your problem or question and click the "Submit" button at the bottom of the form. If you are not already registered in the Forum, click here to do so: http://forum.mtu.com/register.php?

The License Agreement you accept to use the software allows installing on ONE (1) computer.SAVE MONEY! After you download the Installation Program, IMMEDIATELY save it on a CDROM. Also save this email text in a safe place as we cannot create your Registration Code again. It costs $15 for the product upgrade.

[admin]

Originally Posted by bankeent

I dont think so!!!!!!! Here is my email from when I ordered...And My name is Steve Banke.

Thanks for the clear facts! The orders that were damaged were during August 2 to 23, and yours was right in the middle.

The fact that I found #23680 linked to P.Lewis indicates your order is there, but not linked to your record (the problem we are working on).

I have emailed our web master to change the order record to link to your account. It should be done today. Check back in your Account in 3-5 hours. Post back here if you don't see it appear.

[bankeent]

Not there yet please.....Help me in fixing this problem.....I know that you are busy but I need to install this!

[bankeent]

I would like to talk with some one about this matter! I know that you guys are busy.....But so am I!!! and I would like to load my software this week so that I may get prepared for my gig this weekend.
Please help!
Steve Banke

[travisgoldendj]

Hi We are having the same problem as Steve Banke talks about. Our email states
Please do NOT reply to this email. It will not be received at MTU.Please save this email for future reference. You can access free upgrades from your personal download link in this email. Without it, you will need to order the product upgrade for $15.AOL users must open "Your Personal Download Link" in Internet Explorer or Netscape browser. The AOL browser has a download accelerator that PREVENTS downloading your software.
Order#: 22985
Date: 07/03/2005
Hoster 3.110 Software with Song Book (not on CDROM)

The link in this email downloads hoster3110setup.exe (19.9MB size).

Enter the EXACT Registration Code and EMAIL below when you register, even if your email here is WRONG or your registration will fail.
**************************************************************************
Product Store Code and Title:Hoster3100n - Hoster 3.110 Software New Purchase
Registration Email:hbmorris@comcast.net
Registration Code:I removed this code so that it is not posted
Your Personal Download Link: [removed]**************************************************************************
Click for installation instructions: http://mtu.com/install/install.htm.
For help, click here http://forum.mtu.com/index.php? to go to our MTU.Community Forums where you can type in your question or problem. Go to the [Product name only] Help Forum, click the "New Thread" button at the left, enter your problem or question and click the "Submit" button at the bottom of the form. If you are not already registered in the Forum, click here to do so: http://forum.mtu.com/register.php?

I would like to upgrade my Hoster software before the time limits runs out. Please email me with suggestions on what I need to do in the next few days.

Thanks You
Travis Golden

[Beavis]

Originally Posted by travisgoldendj

Hi We are having the same problem as Steve Banke talks about. Our email states
Please do NOT reply to this email. It will not be received at MTU.Please save this email for future reference. You can access free upgrades from your personal download link in this email. Without it, you will need to order the product upgrade for $15.AOL users must open "Your Personal Download Link" in Internet Explorer or Netscape browser. The AOL browser has a download accelerator that PREVENTS downloading your software.
Order#: 22985
Date: 07/03/2005
Hoster 3.110 Software with Song Book (not on CDROM)

The link in this email downloads hoster3110setup.exe (19.9MB size).

Enter the EXACT Registration Code and EMAIL below when you register, even if your email here is WRONG or your registration will fail.
**************************************************************************
Product Store Code and Title:Hoster3100n - Hoster 3.110 Software New Purchase
Registration Email:hbmorris@comcast.net
Registration Code:I removed this code so that it is not posted
Your Personal Download Link: [removed]**************************************************************************
Click for installation instructions: http://mtu.com/install/install.htm.
For help, click here http://forum.mtu.com/index.php? to go to our MTU.Community Forums where you can type in your question or problem. Go to the [Product name only] Help Forum, click the "New Thread" button at the left, enter your problem or question and click the "Submit" button at the bottom of the form. If you are not already registered in the Forum, click here to do so: http://forum.mtu.com/register.php?

I would like to upgrade my Hoster software before the time limits runs out. Please email me with suggestions on what I need to do in the next few days.

Thanks You
Travis Golden

you should always start a new thread when you have problems. it will get looked at much faster.

[bankeent]

Still waiting for support!!!!