AOL download accelerator blocks getting new upgrade

[linda2ya]

I have called, I have paid people to try to help get this hoster installed, I have tried to get help, now just give me my money back please... This program won't upgrade to the v3.00...and I paid for it...thankyou,Linda Stottlemire

[MTUSUPPORT]

Linda,
I am sorry that you are having so many problems. What are the exact problems that you are having? I don't understand, your post has only been in here for less than an hour, and it is now answered, but your information does not tell me anything. I need the EXACT details as to your problem.

Do you get an error? Also when you say it won't upgrade to the version 3.00x, you paid for, what do you mean, this was the version that you purchased 3/19/05. You didn't have a version before this, so this should be the only version you Ever had installed.

I see that you had also installed the software again on 5/08/05, so you have installed it and it went through.

[linda2ya]

This is the problem, I paid for v3.00 on hard disc but recieved a outdated version with a invitation to upgrade click on the upgrade in your websight. I have aol and can not download this..that is why I purchused this on hard disc. Sooooooooo...thats the first problem...Second problem, this version will not let me acsess my music which is downloaded into a external drive E in mp3g format.I like the program thats why I chose this, however a cheap version of sax and dotty's will a least let me import my music. Linda2ya

[MTUSUPPORT]

Linda,
The Hoster 3.006 is what you recieved on CD. This was the current shipping version at the time you purchased. If you read the Upgrades page you will see that Hoster 3.108 just came out. There is no way for us to ship you a version, that has not been developed, if you order a hard copy. Here is the Dates of Releases: http://www.mtu.com/support/hoster-versions.htm, notice Hoster 3.108 which supports .mp3+g files and .zip files was released on 4/25/05. This is over a month from when you had purchased your Hard Copy.

What you need to do is Open Internet Explorer, while you are connected to AOL, then type in your "Personal Download Link" exactly as it appears, using lowercase and capital letters. It will then give you Hoster 3.108, so that you can then save this file on your Hard drive and then burn it to a disk.

This version does support the MP3+g files, and the next versions will have even more support for MP3+G files.

[linda2ya]

I tried that just now and it will not work. It says 99 trys are used up

[lmcmains]

Sounds like you have a web accelerator on your computer. That will eat up your downloads. Needs to be turned off. I don't know how to turn them off. Maybe George or MTU could help you

[linda2ya]

I tried opening internet explorer while on aol this doen't work either.

[mindonstrike]

Emphasize using Internet Explorer while running AOL. AOL and their brethren Compuserve will download something but not a workable application. I've been down that road.

I beleive the download instruction has some info on turning off the web accelerator (I'm on the wrong computer to verify this).

Sam

[linda2ya]

I did enter my personal download numbers into explorer while on aol like they said but it still says 99 trys are used up.

[linda2ya]

I also called them to talk to a real person, but that doesn't work either, all I get is a answering machine. So I say "they got my money but no support".

[djmadmaxx]

Again.. TURN OFF THE WEB ACCELERATOR That is your problem Also read your hoster manual.. lots of info about that in there

[linda2ya]

What is a web acccelorater and where do you turn it off...and where is the people that sold me this program...

[djmadmaxx]

it's part of your aol program. check your preferences in the aol software.

[linda2ya]

Tried that unchecked the little box in the software just now and that didn't work either.

[linda2ya]

Instead of 99 trys...I'm gonna need 99 beers if this keeps up..HA HA HA

[djmadmaxx]

Have patience, MTUSUPPORT and/or ADMIN will answer you soon. They may have to reset your registration on their end since your download accelerator used up all available downloads. Please don't bash the support here. they are awesome and work FULL-TIME to help people here.

[George]

Since the allowable downloads were already eaten up, it will do no good to try to keep downloading until MTU has a chance to reset your downloads.

At that time the accellerators MUST BE TURNED OFF, or the cycle will repeat itsef.

I saw AOL advertising faster downloads and suspected they were using accellerators. This confirms that for me. Woe the unsuspecting customers, and who will they blame...yep, the software providers. Guess that's human nature, though.

George


Whooops, we crossed in the mail

[linda2ya]

I think they have forgot me...I sent them a e-mail but it hasn't helped..They haven't reset my download at all..In one e-mail they said I worked fine, but it don't...whats a poor karaoke host to do.....I have a show on Thursday and all my music is in my E drive....and I can't get to it without this download.....I tried to call them but they won't talk to me.....oh my....

[djmadmaxx]

they will

[linda2ya]

I doubt it, they relay on others in the forum to help and thats all, other then auto e-mails they might send. I'm sure they are busy people but that doesn't help me, I need this to work or I'll lose my job.