New Shuttle problems...I need tech help

[kenpattx]

We just received our new Shuttle and after getting it all set up, when we fired it up a flashing CRITICAL came up, and it indicated that there was a failure on mirror....from what I read, it meant that one of the hard drives had failed. I need someone to walk me thru to get it working properly....this is straight out of the box. I think I need Bryan Cox ......asap thanks

[MTUSUPPORT]

Kenpattx, I tried to call you three times this morning, but your line was busy. Follow these steps to overcome this message:
[list=1][*] Press the ESC Key to go into Windows.
[*] Click the Start Menu\ Programs\ Promise Array Managment\ Local Monitoring Utility.
[*] Double click this program name.
[*] When it opens Right Click on Local Agent on the left side.
[*] Click Login. When this opens, it will show hoster as the Username. Leave the password blank and click OK.
[*] Find My Console and XPC on the left side.
[*] Double click XPC.
[*] Click the Plus sign next to FastTrak.
[*] Click Ary1 and look for CH1 and CH2.
[*] Click CH1, and on the right side you should see Disk Status: Functional. If you do not, post back here.
[*] Scroll down the left side and double click CH2.
[*] On the right side you should see Disk Status: Functional or Disk Status: Rebuilding. Rebuilding will show a percentage. Leave the computer on as it is rebuilding the mirror image.
[*] In 1.5 to 2 hours Functional will appear for both drives.
[*] Reboot the system and the Critical message should not appear again.[/list=1]

Let me know what you find.