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  #1  
Old August 22nd, 2015, 02:22 PM
is14fun is14fun is offline
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MTU: won't respond to registration code issue
I've been running v 5.35.01 on my two computers. I upgraded to 5.40.01 on my desktop but not on my laptop. I then upgraded to windows 10 on both machines. I have no problem with 5.40 on my desktop but when I went to upgrade my laptop to 5.40 I get a message that I have exceeded the number of computer I can install Hoster on. Now, I was running Hoster on both machines with no problems until I tried to upgrade. I only have two computers. Well, when I did the install I selected uninstall Hoster. I thought then I would be able to reinstall 5.40. But no, I still get same response. It redirects me to MTU website. Registration code and computer name is correct. I have been waiting 3 days for a response from MTU but as of now, notta! Is there any way I can get either versions reinstalled on my laptop? I have a gig coming up and need this done.
  #2  
Old August 22nd, 2015, 03:40 PM
WaltR WaltR is offline
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Re: MTU: won't respond to registration code issue
Quote:
Originally Posted by is14fun View Post
I've been running v 5.35.01 on my two computers. I upgraded to 5.40.01 on my desktop but not on my laptop. I then upgraded to windows 10 on both machines. I have no problem with 5.40 on my desktop but when I went to upgrade my laptop to 5.40 I get a message that I have exceeded the number of computer I can install Hoster on. Now, I was running Hoster on both machines with no problems until I tried to upgrade. I only have two computers. Well, when I did the install I selected uninstall Hoster. I thought then I would be able to reinstall 5.40. But no, I still get same response. It redirects me to MTU website. Registration code and computer name is correct. I have been waiting 3 days for a response from MTU but as of now, notta! Is there any way I can get either versions reinstalled on my laptop? I have a gig coming up and need this done.
It sounds like you lucked out with the desktop. They have been saying that you need to uninstall Hoster while online before you upgrade to Windows 10 or you may have the results you got with the laptop. Have you submitted a support ticket?
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Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
  #3  
Old August 22nd, 2015, 06:57 PM
is14fun is14fun is offline
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Re: MTU: won't respond to registration code issue
Yes, I have entered two requests but no response. So, do you have any thoughts? Surely this can't be that big of a problem.
  #4  
Old August 23rd, 2015, 09:06 AM
WaltR WaltR is offline
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Re: MTU: won't respond to registration code issue
Quote:
Originally Posted by is14fun View Post
Yes, I have entered two requests but no response. So, do you have any thoughts? Surely this can't be that big of a problem.
When you install Windows 10 without first removing Hoster, it makes it look like it is a new computer that you are adding Hoster to. The only remedy is to have your registration reset so you can re-install Hoster. Have you checked to make sure your MTU response didn't go to your spam or junk mail folder?
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Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
  #5  
Old August 23rd, 2015, 11:06 AM
is14fun is14fun is offline
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Re: MTU: won't respond to registration code issue
Well, I just looked through my email account for any response from MTU and could not find any. Maybe they are just swamped as I did not know about this issue so maybe others are in the same boat. I do hope they will respond soon. Thanks for your input.
  #6  
Old August 23rd, 2015, 11:30 AM
WaltR WaltR is offline
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Re: MTU: won't respond to registration code issue
Quote:
Originally Posted by is14fun View Post
Well, I just looked through my email account for any response from MTU and could not find any. Maybe they are just swamped as I did not know about this issue so maybe others are in the same boat. I do hope they will respond soon. Thanks for your input.
If you are really in a bind, send in an Emergency Ticket.
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Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
  #7  
Old August 23rd, 2015, 01:51 PM
is14fun is14fun is offline
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Re: MTU: won't respond to registration code issue
That's what I did.
  #8  
Old August 23rd, 2015, 03:49 PM
WaltR WaltR is offline
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Re: MTU: won't respond to registration code issue
Quote:
Originally Posted by is14fun View Post
That's what I did.
Hopefully they will respond Monday morning!
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Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
  #9  
Old August 23rd, 2015, 04:59 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: MTU: won't respond to registration code issue
I just searched and so not see any tickets. I have now fixed it so you can reinstall the software.
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  #10  
Old August 23rd, 2015, 08:44 PM
is14fun is14fun is offline
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Re: MTU: won't respond to registration code issue
Thanks to all for the help with this problem.
  #11  
Old August 24th, 2015, 09:46 AM
WaltR WaltR is offline
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Re: MTU: won't respond to registration code issue
Quote:
Originally Posted by is14fun View Post
Thanks to all for the help with this problem.
Glad it got worked out for you!
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Toshiba Qosmio Laptop; Windows 10, Intel I7, 32GB Ram, Graphics: 3GB GDDR5 Nvidia GeForce GTX 770M
With Optimus Technology, Optical Drive: Blue-ray Disc Rewriteable (BD-RE) / DVD SuperMultic Drive, Intel Dual Band Wireless-N 7260 2x2 AC Plus Bluetooth 4.0, LED Backlit Keyboard, 512 GB Samsung Solid State Drive and 4.0 TB and 1.5 TB Hard Drives, 4 USB 3.0 Ports. Breakaway Audio Enhancer

Toshiba Satellite Laptop; Windows 10, Intel I7, 6GB Ram, Intel HD Graphics 3000, 256 GB Solid State Drive, Breakaway Audio Enhancer. 3 TB External WD Caviar Green Hard Drive.
  #12  
Old August 24th, 2015, 10:26 AM
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Roy Dennis Roy Dennis is offline
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Re: MTU: won't respond to registration code issue
I'll close this thread now that it's sorted.
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