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  #1  
Old May 24th, 2013, 10:20 PM
gchavesf gchavesf is offline
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Thumbs down Need help me o response for solve this problem

This is a scam or what?
I bought the upgrade "Hoster" 5.08 and installed it on two computers. A PC and a new laptop. The laptop I suddenly failed hard drive a month ago and had to change it without giving time to uninstall the second version. The PC is failing me, or Hoster. I returned my laptop and try to install the second copy will not let me. I sent a "ticket" and I do not solve anything and I closed it. Do I have to pay again for an upgrade? Where I will be paying out the cost for the same upgrade for the same program? are crazy. For these things I thought of change for the competition program. More updates and at less cost.
  #2  
Old May 25th, 2013, 03:50 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: Need help me o response for solve this problem
You don't have to buy another upgrade.

What did the result of the ticket tell you that you closed ?

It should free up your registration to install on the computer that failed.

What message do you receive from trying to re install ?
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Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
  #3  
Old May 28th, 2013, 02:16 AM
gchavesf gchavesf is offline
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Re: Need help me o response for solve this problem
Quote:
Originally Posted by Roy Dennis View Post
You don't have to buy another upgrade.

What did the result of the ticket tell you that you closed ?

It should free up your registration to install on the computer that failed.

What message do you receive from trying to re install ?
Thanks

The message is "This software can install in 2 computers. Our records show the RegCode you entered is installed in 2 computers."

At this moment only 1 computer running Hoster.... I no have other install


This message is to notify you that a ticket has been closed.

Ticket ID 64399-2020052053

Last Post:
----------------------------------
Name: Gabriel A. Chaves Fernandez

Phone: 506-71062202

City: Alajuela

State: Alajuela

Country: Costa Rica



Product: HOSTER

Version:

Windows: 7HOME



Checkbox1: OK

Checkbox2: OK

Checkbox3: OK

Checkbox4: OK



RegCode: xxxxxxxxxxxxxx

ComputerName: NONE

BackupComputerName: NONE

REG:
  #4  
Old May 28th, 2013, 04:14 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: Need help me o response for solve this problem
I take it you are entering the correct registration code and the original email address you used when you first registered the product.
These details can be checked from your account page at: https://www.mtu.com/catalog/login.php

In the meantime I will inform support of your problem.
__________________
Roy.
Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
  #5  
Old May 28th, 2013, 02:21 PM
MTUSUPPORT MTUSUPPORT is offline
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Re: Need help me o response for solve this problem
I am not sure why this was closed, but you can reinstall the software now.
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  #6  
Old May 28th, 2013, 09:50 PM
gchavesf gchavesf is offline
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Thumbs up Re: Need help me o response for solve this problem
Thanks,

The installation is ok.

Best regards
  #7  
Old May 29th, 2013, 04:42 AM
Roy Dennis's Avatar
Roy Dennis Roy Dennis is offline
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Re: Need help me o response for solve this problem
OK, I'll close this thread now.
__________________
Roy.
Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
Show Backup: Windows 10 Acer Aspire Touch Screen V15, Intel core i5, Iris Graphics 6100 up to 8277mb dynamic video, 16Gb memory, 1 TB hybrid HDD. K-lite Mega pac.
Show Computer: Windows 10, Dell Inspiron 15 7000, CPU I7-855OU, Ram 8GB, Graphics UHD620 + Nvidea GeForce 940MX, Hard Drive SSD 256GB + 1GB internal.
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