losing money

[a2kmike]

I have been waiting three days (submitted @ 01:23am on Wednesday) for a response to a support ticket to resolve my problem??.....looks like I will be losing two nights of income this weekend!!!

[Roy Dennis]

Did you get an immediate reply with a ticket# confirming your query?
If not check your spam or junk folder.

Is it anything we can help with on the forum ?

[a2kmike]

yes ticket# was received

Product: HOSTERL
Version: 5.05
Windows: 7HOME

Question:
I just upgraded to Hoster Lite Duo v5.05 on 2/19/2012 on reg code ***************** that was installed on a Dell E1705 laptop. The Dell video card went out on 2/25/2012. I had a difficult time getting a readable screen on the Dell even in safe mode but I was able to uninstall Hoster. On 02/28/2012 I tried to install Hoster Lite 5.05 on a new HP laptop I just purchased today. The install program stops and says that my email is incorrect....but when I check the info on my account page it is correct (I even copied and pasted the email and reg code to the install entries and it still will not install. I believe I only have this code installed on one computer and it is a Hoster duo upgrade. Could you please assist as I have a job to do with this computer on Friday and Saturday...thanks

[Roy Dennis]

Your ticket query seems was related to something else as you state in this message "I tried to install Hoster Lite 5.05 on a new HP laptop I just purchased today."
So it seems this particular problem started today is different to the one you first had when you submitted your ticket ?

As you say this is an upgrade are you sure you are using the correct email address. The email address may not be the email address you are using now but one that you registered when you first bought the original Hoster version you upgraded from.

If you cannot resolve the email address problem I should put in an emergency ticket in case you need a reset on your installing.
Only thing now is, as it's the weekend you may have problem getting a response.
I will try and get a message to MTU to look at your problem.

[a2kmike]

I had Hoster Lite v4.11 on a Dell E1705 laptop that I used weekly at a gig......I purchased an upgrade to v5.05 on 02-19-12 and installed it on the Dell E1705........on 2-25-12 the Dell failed during a job, a bad video card was the problem........after much frustration I was able to get Hoster uninstalled from the Dell E1705 in safe mode......I then purchased on 2-28-12 purchased a new HP dv6 laptop to replace the Dell and tried to install Hoster lite on the new HP dv6....this is when I got the notice about the incorrect email......but the email is correct...the reg code was copied and pasted from my MTU account page to be sure it was correct.....also this was a Hoster lite Duo upgrade and it is presently only installed on ONE computer.

[MTUSUPPORT]

I have emailed you on this, your using a registration code that is NOT under your account/name. Thus the reason as the error stated, the email is incorrect. If you login to your account you have 2 Hoster Lite Duo RegCodes, instead of using the one you are trying to install.

Also the upgrade for the Duo is 69.99 so you were charged correctly on this.

[a2kmike]

Originally Posted by MTUSUPPORT

I have emailed you on this, your using a registration code that is NOT under your account/name. Thus the reason as the error stated, the email is incorrect. If you login to your account you have 2 Hoster Lite Duo RegCodes, instead of using the one you are trying to install.

Also the upgrade for the Duo is 69.99 so you were charged correctly on this.

so why does the email I am using show up on #83007 upgrade order with the reg code I am trying to install ??

[Lonman]

Originally Posted by a2kmike

I have been waiting three days (submitted @ 01:23am on Wednesday) for a response to a support ticket to resolve my problem??.....looks like I will be losing two nights of income this weekend!!!

Back up back up backup! ALWAYS have a backup to use!!!!!

[Roy Dennis]

I'm closing this thread as I was informed by Admin that he fixed the install problem