Hoster upgrade 3.21a to 4.22

doransdome · #1 June 27th, 2010, 12:08 AM

I would have sworn that just a couple of weeks ago I saw this upgrade for $69.95 but now that I am ready I can not find it.

I checked my store account but it does not give me the upgrade option. Is this no longer possible?

ddouglass · #2 June 27th, 2010, 03:20 AM

In MTU web site click on "Store" between Products and Support. Under Hoster there is a button to click on for "Upgrade." This will take you where you need to go.

doransdome · #3 June 27th, 2010, 06:10 PM

Thanks Dale, but when I click on "Store" between Products and Support it takes me here.

Order a 12-month Upgrade If... your upgrade period has expired. To upgrade, log into your store Account. On the home page you will find a new section at the top with

buttons and prices beside any products with expired upgrade periods. Click these to extend your 12-month upgrade for each product.


When I click Log In to my account I get this:
xxx Video Hoster Software V3.321A	Registration Code: Registration Email:

There is no where to click UPGRADE. If I click Download I go to a page to submit a ticket explaining my problem....which I did yesterday but do not expect to receive acknowledgement until Monday or Tuesday. So I guess I will have to wait for a reponse from MTU. But thanks for trying to direct me.

ddouglass · #4 June 27th, 2010, 06:20 PM

Look to the right of that product and you will see a statement that says your upgrade expires and a date. Below that is a button to Add to Cart. That is what you want.

**admin** · #5 June 27th, 2010, 11:33 PM

The "Add to Cart" button will appear at the top of your Account "Home" page IF you need to order the upgrade. If you try to install 4.22, and you do need to upgrade, you will be taken to a web page where you can upgrade, and the price will be there.

Let us know here if you try to upgrade and can't.

doransdome · #6 June 30th, 2010, 04:56 PM

Per Admin on 6/27 "The "Add to Cart" button will appear at the top of your Account "Home" page IF you need to order the upgrade. If you try to install 4.22, and you do need to upgrade, you will be taken to a web page where you can upgrade, and the price will be there."

Have submited inquiry 6/27 and again today. No ticket number received. Still can't upgrade. Thanks.

ddouglass · #7 June 30th, 2010, 05:29 PM

If you are not getting a Ticket number then you have MTU blocked somewhere in your email, because this number is issued by an automatic email sent shortly after you submit. Look in your Spam folder and it is probably there. If not check with your email provider to see if they are blocking it.
Did you look to the far right of the screen in line with your software and past the registration code as I posted right before Admin? This would be in your Store Account.

doransdome · #8 July 1st, 2010, 12:25 AM

The Ticket number arrived after I posted so I am waiting for a response.

As for the Add to Cart button there is NONE by either Hoster group on my store account page. I posted a copy from my page on 6/27. There are 3 products at the top of the page that do have Add to Cart buttons but my hosters are at the bottom of the page and DO NOT have such button. I guess we will have to wait and see what MTU says as to why not.

But let me pick your brain on another subject. UPgrades. I don't sign on regularly, just when I have a need. I was quite surprised about this 12 month limit on upgrades or you have to pay again. When I purhased my stuff it was written that if you bought version 3 you got all the version changes until 4 came out. That was reasonable and seems to be what the industry does on my non MTU products.

An example of the unfairness is my Songverter v 1.21. MTU has now posted version 1.22 and 1.23 and they are FIXES! Why should folks have to pay for those?

Well, got that off my chest.

ddouglass · #9 July 1st, 2010, 01:28 AM

I cannot comment on MTU policy changes. I am not a member of MTU.
I do believe though that Songverter 1.22 and 1.23 got more than just fixes. There were changes too that made them for functional.

doransdome · #10 July 1st, 2010, 06:24 PM

Well, I guess I will keep using my 3.21a version.

I did the ticket thing but nobody checked my account, just told me to go to the store/my account and click on the Add to Cart button. AND CLOSED THE TICKET so I can't respond without starting all over again.

Gee, how many times does a person have to say there is no such button on my account page for a person to actually look at it and get with me to fix it. I am an adult, I can read and certainly follow simple instructions. But there is no darn button!

Just sign me "Pulling my hair out!"

Beavis · #11 July 1st, 2010, 08:27 PM

are you sure your logged on to your account ? ??

doransdome · #12 July 1st, 2010, 10:16 PM

Great one liner! But really, the account I signed into has my name on it and lists the 10 products and upgrades I have purchased over the years. Does that count? Ironically, the two Hoster products I have are the only ones NOT showing with an Add to Cart button and they are listed at the bottom of the page instead of the top. Go figure.

ddouglass · #13 July 2nd, 2010, 12:11 AM

Quote:

Originally Posted by doransdome

Great one liner! But really, the account I signed into has my name on it and lists the 10 products and upgrades I have purchased over the years. Does that count? Ironically, the two Hoster products I have are the only ones NOT showing with an Add to Cart button and they are listed at the bottom of the page instead of the top. Go figure.

do they all show in bold "Your upgrade expires on..." and a date?
When you login is the first table you see "Available Upgrades?

I will call Admin on this tomorrow morning.

doransdome · #14 July 2nd, 2010, 02:01 AM

Only the first 3 at the top, and Hoster is not there. Hoster is at the bottom all by its lonesome.

ddouglass · #15 July 3rd, 2010, 03:48 AM

Here's the scoop. Sent this off to Support and Admin to look at and they found that the Upgrades for older versions up to 4.xx was not working and thus not showing for you or anyone on the server. According to email from Admin it should be fixed tomorrow. I would wait until later in the day to check to give them time to make sure it is working.

doransdome · #16 July 3rd, 2010, 08:26 AM

Thanks Dale. I knew I wasn't crazy, just not getting the right people to pay attention. Unfortunately, I am out of time for now. I am leaving town and won't be back until the end of the month. I'll check it then.

Wallymeister · #17 July 8th, 2010, 10:30 AM

Hey, I just tried also to get upgrade from 3.321 and everything just takes me in circles with no way to even see upgrade price let alone order it.
What's up!!
Wally

ddouglass · #18 July 8th, 2010, 01:37 PM

Go to your account. It should be out to the right of your previous order for 3.321. There is a button to Add to Cart.

Wallymeister · #19 July 8th, 2010, 02:16 PM

ddouglass,
As the originator of this post said, there is no add to cart for video hoster. There is an Add To Cart for Microstudio and Songverter but nothing for Video Hoster. Maybe it has something to do with the fact that I haven't been on my account in a long time but, nonetheless there is nothing there. If I wanted to spend money I can't.

Wally

ddouglass · #20 July 8th, 2010, 03:08 PM

They may not have gotten this fixed yet. Admin did tell me that it would be fixed the next day, but it would depend on their webmaster (contracted) to get it fixed and he may not have found it yet. This is only affecting those trying to upgrade from older versions. I'll get in touch with Admin again and find out what is going on with this.

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