Re-upgrading Hoster v4.08...frustrations

[bendrew]

It just happened that I removed some programs that i don't used everything is fine. All programs, even microstudio and songverter is working when i happened to open Hosterv4.08 and computer says "it encounter an error and it will closed". So, tried to re-upgrade hoster and upon reaching the submission of data to MTU, It says " Your Registration Code was found disabled.The installation program was closed and your internet Browser is now showing an instruction page at so and so................... Then I submitted an issue to MTU support for almost 2 weeks now and i'm still nowhere to go. I tried again to install hoster and the same message. This is too much frustration already on my part..That's the reason I post this problem of mine. Any suggestions.......

[ddouglass]

Did you get an auto-response email from MTU after submitting the email ticket with your ticket number in it?

[bendrew]

Yes, I did and recommended a solutions, but nothing happened when i tried to follow the instruction. Until now since last week, nothing is happening and i've learned not to be anxious to solve this problem 'cause v3.4 is still working. i only used this computer for importing cd's and mp3g's but i still need a solutions for this. Latest Microstudio and Songverter is working fine. The real issue is when the re-upgrade reaches the submitting of my info to MTU says my registration code was found DISABLED. So, It's just a matter of resetting my registration and it will go thru. BTW, my computer is working in optimum performance..

[MTUSUPPORT]

Bendrew,
There are no tickets that I have open that are older than 2 days old right now. I have no clue who you are either, as your email your Username at your email, is not what you are registered under in our Store.

You need to put a new Ticket in from your email address that you purchased the software under. We no longer allow you to use multiple emails in the Forum/Store/Help center.

This slows us down and causes complaints are you have stated.

[bendrew]

MTU Support...

When i get home, I will issue a ticket for my info regarding my account. FYI, i have change dsl provider twice already that i have different email address..Thanks

[bendrew]

I received reply from MTU support about my account being updated. And i already submitted my request to edit, update my account regarding my old email addresses. I hope my request will be taken care of so that i don't have to endure this kind of situation. I'm out of town this weekend I'm not gonna do anything but you'll hear from me whether i solved my problem or not. Thanks.

[ddouglass]

You can edit your account information yourself by signing in with your old email and password, then change your information to match your current email.

[bendrew]

I already did change the old email address from the new one and i can log in to my account. The problem is, I have 1 old old email address which i use for songverter and microstudio and another old one for hoster. So, i submitted an issue to change the old email to my new one so that i will only enter 1 curremt email address for the 3 program. And there's no way i can do it except MTU support.I'm not doing anything right now and i'm waiting for a reply from MTU support for the change.

[ddouglass]

Once you change your email in your Store account then all subsequent installs for all your products would be with that email address and not the old one even if the old one is still showing on the purchase order page.

[bendrew]

Dale, I appreciate your quick response, but unluckily, you might not be correct in your opinion this time. "cause I just tried re-upgrading Microstudio v4.20 to see if you are right but it won't let do it using new email address, so i use the old one that goes with my purchase and it did. I think, MTU people will do this changes regarding this matter...Sorry....

[bendrew]

I received an email from MTU support stating that they already changed all my email address to the latest one, but for the meantime i rather not do anything until i saw changes on my account. My account still haven't change yet. Thanks to everyone........

[ddouglass]

It won't change the text on file in your account so you won't see this change until after you have reregistered (re-installed) the program again with the new email address.

[bendrew]

Update:

Quote: "I have changed all your emails to this account". MTU Support said. So, now i tried upgrading hoster v4.08 and the new changes let me continue with the installation except that an Error 1706 came up. I'am not worried about the error code 1706 'cause this already happened as long as it let me continue my installation. So, in other words it accepted the new email address that i'm using now. i will not try Microstudio and Songverter at this time 'cause they are working and I will uninstall Hoster v4.08 and re-install v 4.06 and for sure that will fix my problem... If not, I am back here again..

[ddouglass]

Why are you going back to 4.06 if the 4.08 works now? You never said anything about another problem.

[bendrew]

If I install old version like v4.03, I never had any error problem but the newer one has that error 1706 which is a microsoft installer error. So far I'm using hoster v3.4 like i said just for importing track from my hard drive. And right now, i'm trial testing another software which is more powerful and feature loaded. As long as i can un-install/install hoster without any problem, especially sending info which is my problem before, is all right with me. This is my main computer (just for importing and editing tracks) and my show computer is working fine with v4.08. I'm not too anxious anymore using Hoster...

[bendrew]

When I re-installed Hoster v4.08, this time it gives me the error 1706 and the installation is unfinished, so i still can't open Hoster but i can use v3.4. That's the reason why i have to downgrade rather than upgrade at this moment.

[ddouglass]

As you stated the 1706 error is a Microsoft installer error, but the install completes correctly and having the error does not damage the install in any way. This is not what is keeping Hoster 4.08 from opening. If it still won't open then something else is not right.
Re-install 4.08 over itself, but this time check the box at the bottom on the page in the installation program for your personal information. This will clear all the registry entries for Hoster.

[admin]

bendrew, I'm sorry you're having any problems at all.

I am trying to review your Store Account to make sure everything has been changed, but I can't identify you.

You are logged into your MTU.Community Forum Account to be able to read this.

Please click the "User CP" button at the upper left on the blue navigation line.

Please change your email to your new MTU Store Account email.

On this 1706 error message, for over a decade we never saw this, and then several years ago it appeared. We have searched the Internet, and the MSDN (Microsoft Developers Network) we pay thousands a year to join to get help, and the only thing we have been able to find is that Microsoft's own products like Word also do this when installing.

I triggered an engineering task several weeks ago to again study this as I have never in my 41 years in business had such a bad error message appear in ANY of my products. It is extremely disturbing to me (I'm Admin and MTU's Founder/President so I can make things happen).

We found that in the Installshield program we use to create the Installation program you run to get Hoster on your computer, there is a tiny little innocent looking single checkbox that says something like "don't remove prior installed Microsoft components." Now, since we use their Access "JetEngine" to run our databases, we do install this component for free for our users (yes, they grant developers the right to do this). We were also getting this error message on one of our MTU computers (why not all? ) and after disabling this checkbox, the error went away.

Thus, we hope we have finally discovered and fixed this problem. It will first be released in Hoster 4.10 that we are currently on.

As to your registration problems, every company on the Internet needs to be able to identify if someone is a customer or not. With rare exception, that is done using your email as that is your "Internet address" to communicate with you.

If you move to a new house street address, you KNOW to notify everyone who visits you, or communicates with or mails to you. If you didn't they couldn't find you.

If you move your "email address", the same applies. We have carefully chosen support programs to aid us in helping our customers solve any problems that come up. In our MTU.Community Forum and our OSCommerce MTU Store, you... our customer... can come and keep your own record up to date. Whenever you change emails, you must do this or realize you will have problems getting our help. We provide free support for IDENTIFIED CUSTOMERS.

We also publish our telephone number on our Support menu on any MTU.com web page at the top. When you have a problem like you had before, please call us. If you get a voice mail on support (extension 204), then please try again later to get through. We provide free phone support on an as staff is available basis. I might add all the software we use in our business requires us to pay hundreds of dollars per year for the RIGHT to get phone support, whether we use it or not. I have declined to pass our support costs on to customers who need it.

Our Support Ticket system works very well, and MTUSUPPORT answers 20 to 80 Tickets a day. We typically answer Tickets the same business day. Right after a new product release, we have been backed up as much as a week in answering.

We also have a FAQ system for each product that is actively used by many customers. That is a 24/7 hours/days a week you can spend a little bit of time to try and find a standard published MTU answer.

I hope in the future you will be able to use our free support without problems, once you change your email here in the MTU.Community.

[bendrew]

UPDATE :

This is now what happened to my situation. I uninstalled Hoster v4.08 which is not working anyway and installed v4.06 without any problem even my info submission and verification went thru. Then I upgraded it to v4.08 and almost about to finish the installation when Error 1706 showed up and will cancel. I reboot the computer and when i tried to open Hoster, it won't do it saying it encountered an error. So, uninstalled again v4.08 and re-installed v4.06 and it went thru very smoothly, so, i think I'll just stick with v4.06 since this computer (main) is only for importing cdg tracks. I can use v4.06 or v3.4 just fine.
At least my real issue of submitting my info to MTU when upgrading or installing is fixed for Hoster. I haven't tried Microstudio and Songverter Yet.
So, this main computer is only working with v4.06 not v4.08. My other (show) computer is working on v4.08.. That was it....But thanks to everyone ....

[ddouglass]

You did not need to re-install 4.06. All you need to do is remove 406 (option in the installation procedure) then run setup again this time checking the box at the bottom of the Personal Information page to clear the registry and install 4.08. You will not see the 1706 error this time. That error only happens when you "Upgrade"
By clearing the registry that will clean out the incorrect entry in there that is preventing 4.08 from running and make the correct entries.