adding kma files ntdll error message

[rmryanjr]

Ok, here I am again (a year later). I've upgraded to and i'm using hoster ver 4.06a and I still can't successfully "add" folders containing kma files without the (merge) failing and telling me the there is an ntdll error. Since last year when I gave up on trying to merge the files I have lost a drive and replaced it with a new one just a month ago. That being said I reinstalled XP and didn't install anything except hoster and songverter.
I rebuilt my data base and had duplicate bookids...I then decided to add the folders hoping the merge was fixed. Nope, I still can't merge the duplicate kma files without hoster erroring out due to a ntdll problem.

Anybody got any ideas this year ?

[ddouglass]

This one can be very confusing. I found answers all the way from running a registry repair program to changing out the drive cables or drives themselves.
According to Ask a Nerd "The NTDLL.dll, like the Kernel32.dll file, is responsible for the interaction between your computer and the associated hardware and software that you have on your system."

You say you re-installed XP did you also do ALL the Custom Updates from Microsoft after re-installing?
Did you use the same cable when you installed the new drive?
Try running a Registry Repair program. This is a good one and they offer a free download and scan before you buy. http://www.registrypatrol.com/

[rmryanjr]

I have installed all the custom updates...and have done all this in the past too. I don't understand why it doesn't work and keeps shutting down.

To make a point. The other night we had our regular get together of DJ's....there are five of us. We have 2-hps, 1-del, one gateway, and 1-compaq. We all experience the same error shut down trying to "add files".
so, needless to say I'm not the only one. Like I said earlier
I went through all this a year ago with and earlier ver of Hoster.

I even tried to convert my kma files to bin (zip or mp3+g) and Songverter fails and errors out on me.

I was thinking about getting a backup laptop but now I'm not sure I should use Hoster on it. I'm reading all these horror stories of people using Vista. All the new laptops are preloaded with vista so what can a person do?

I look at the cost of buying a laptop from MTU and find the price simply rediculous. The price of laptops out there have dropped considerably.

I have run a registry cleaner along with removing the junk files. I do it all.
To repeat myself this is a new HD on thei machine and just reinstalled XP and Hoster and left off all the other apps, I use for other things.

I'm really disappointed.

I wasn't even going to respond to DDouglass' reply to my original post. It just seems to be a real waste of time.

Getting back to our group of DJs one machine is brand new....and still Hoster craps out when trying to "add" files.

I have always recomended MTU products and other then DDouglass everyone I know has problems.

I've said enough for now...thanks for trying.


Bob

[marklwood]

Bob, I feel your pain. I too, had a lot of problems with the 4.xx versions of Hoster. I consider myself an above average novice when it comes to computers. Not an expert by any means, but I can usually figure it out with enough time. I have managed to get a very stable setup running at my place by eliminating anything and everything that isn't absolutely necessary to run a show. With the help of this site http://www.blackviper.com/ I have been able to disable everything that doesn't accomplish the goal of running a show. Since the release of 4.0, I worked on these problems to find work arounds like running graphics at 16 bit and dragging the corners of the singers screen instead of double clicking. Later on, I was asked to be a beta tester. I can tell you that MTU has been working diligently to address every issue. I can tell you that they do not take the criticism lightly. They have been the leader in computer karaoke from the beginning, and the recent setbacks related to Vista compatibility have left them in a position they are not farmiliar with. Being very proud of their product being rock solid for so long and then having to suffer through these pains of trying to get things to run right in XP and Vista have driven them nearly mad. Having been a customer for as long as you and I have, it is unsettleing to find that the program you have counted on for so long, without giving it a second thought, is suddenly not living up to your expectations. I assure you that they are on the right track now. Their first and foremost concern in the upcoming release is for Hoster to be as stable as it always has been. The new features and additions are going to have to take a back seat to stability. I can tell you that this is going to happen. The folks at MTU are not only hard working individuals, I believe that they genuinely care about giving us the ability to run a quality and trouble free show. I, for one, am willing to wait it out.

[rmryanjr]

I'll take a look at the link you supplied. Although I have already completed the suggested setup by MTU and still have this one frustrating problem.

I have never had any problems presenting a show (knock on wood) it's only this one problem adding files (old Merge)..

Thanks,
Bob

[ddouglass]

Originally Posted by rmryanjr

I have installed all the custom updates...and have done all this in the past too. I don't understand why it doesn't work and keeps shutting down.

To make a point. The other night we had our regular get together of DJ's....there are five of us. We have 2-hps, 1-del, one gateway, and 1-compaq. We all experience the same error shut down trying to "add files".
so, needless to say I'm not the only one. Like I said earlier
I went through all this a year ago with and earlier ver of Hoster.

Did they all have the same exact NTDLL error or did they have different error messages?
By chance were you all adding copies of the same files?

Originally Posted by rmryanjr

I even tried to convert my kma files to bin (zip or mp3+g) and Songverter fails and errors out on me.

If both programs fail on the same files could this mean there is something wrong with the files, like corrupted?

Originally Posted by rmryanjr

I was thinking about getting a backup laptop but now I'm not sure I should use Hoster on it. I'm reading all these horror stories of people using Vista. All the new laptops are preloaded with vista so what can a person do?

I look at the cost of buying a laptop from MTU and find the price simply rediculous. The price of laptops out there have dropped considerably.

Dell still sells laptops that you can get XP on in their Small Business section. MTU's laptops have already been updated and Hoster installed. Additionally they test them thoroughly before they send them out. Additionally these are in Ruggidized cases so they will take a lot of abuse and moving. They do not get a discount on the laptops they purchase so their price goes up from that cost. This is why their laptops are higher then the other companies.

Originally Posted by rmryanjr

I have always recomended MTU products and other then DDouglass everyone I know has problems.
Bob

Bob, yes there have been some problems with Vista, but not everyone as you say has or is having problems especially none like yours. If you are basing your remark on the Forums then that is pretty one sided. The only time most people post in here is when they have a problem. That is like saying a particular car is bad when all you look at are the mechanic's records.
The only way we and you are going to figure out why it is shutting down with this particular error is to ask questions. As I said in my first post this is the first time that I know of that this particular error has been posted here. That means it isn't something that can be in one post. The NTDLL is a Windows library file not a Hoster file so that is why I asked the questions in my first post. None of us are mind readers and don't know what your level of computer expertise is so with out asking we don't know exactly what you have done unless you tell us.
So if you are willing to work with us and MTU I am sure we can figure this out.

[rmryanjr]

Your remark referring to the posts in the forum being one sided ...understood. chemas-microsoft-com:office:office" />

No we are not using the same files ...I have suspected that there was a corrupted file that may be causing this problem. Aside from separating all my files into many folders to track it down I haven't found a reliable way to remove any suspected corrupt file.

As, far as the others having the same problem...They can't even start the process...it immediately shuts down when they begin "adding" at least I may have some progress before it shuts down...

My contention is if it works at all why doesn't it continue working? Because of this happing is why I thought it was a bad file. I have approximately 80k files in six different folders on the same drive. I have looked at the different logs to determine where the process stopped. Specifically the merged file log. This log can be large if I try to "add" (merge) in a folder already in my songs database. I have tried this removing all db files too.

Let me add the reason for trying to accomplish this is that I want to reduce my duplicate bookids by using the "add" (merge) to create new bookids.

This is the thread from a year ago when I was trying this same thing http://forum.mtu.com/showthread.php?t=9568

I'll try creating many folders to try and focus on finding a defective file. Although all these files were imported to kmas using hoster originally So, I'm inclined to think this may not work either.

Getting to the Laptop issue. Having to make a new purchase and come home only to find out that the same issue occurs is not inviting. That being said, (I should probably go look) does MTU offer a laptop without hoster installed?

Thanks for your reply.....
Bob

[Joe Nieves]

Hi rmryanjr

I'd like to suggest that if you have MTU MicroStudio software you use that to scan those files your trying to merge first.

You will get a report if any errors are found with specific file names so you can remove or fix them.

Another thing you can do is test the files randomly to see if they play correctly.

At least the file question will be answered.

You did a fresh xp install but did you download and install the laptop drivrs from the manufacturer website if you didn't that may be the problem your having.


Joe...

[ddouglass]

Bob, just to rehash this a bit (and I read your previous thread). When you re-installed XP, did you do this from the MFG supplied disk? I am wondering if this is the cause because of a bad NTDLL.dll file. There are numerous places on the internet that you can download a copy for free. Just do a search for NTDLL and several will be listed. As Admin said in your previous thread this is a Windows file and Hoster doesn't over-write it with one of its own.
When you started getting the duplicate IDs, did you get any other error messages when you rebuild the database such as something about a field could not be empty?
The next thing I can think of to do is to compare the Duplicates log with the Songs.mdb. You will need Access for this and if you don't have it I will be glad to look at it for you if you wish. The comparison should show where the conflict is. Recently there has been another who had many duplicates show up in which by looking at the database I could tell that multiple disks had co-mingled in the same bookid give partial duplicates from more than one disk. Apparently he had used more than one computer to import with and used the same bookid over again. for some reason it didn't move either of the entire disks to a new number, but moved parts of each to a new one.
First thing though to me is find and fix the cause of the DLL error. Then work on the duplicates.

[rmryanjr]

First Joe,

Yes, I do have Microstudio and will give that a try. I have gone to hp updates to check for any hardware updates required. I did this just recently because my C: drive was failing and replaced it. It's on a laptop and plugs in(no cables). I did use the Xp restore discs that I made and required because the OS comes already installed in it's own partion on the c: drive.

thanks, Bob

[rmryanjr]

Dale,

Yes I tryied replacing the ntdl file last year when I was attacking this problem. I know its not a Hoster File. I'll try it again. Also when I read through the explanation for the error message the ntdl is not the only file. the is a sys32 (something like that)failure also.
I have separated all the files and started to "add" them and it made it through the first 1800 files with out any problems. I will let you guys know how I progress and will make sure I recheck for HP hardware updates.

Thanks,
bob

[Joe Nieves]

Originally Posted by rmryanjr

I have separated all the files and started to "add" them and it made it through the first 1800 files with out any problems. I will let you guys know how I progress and will make sure I recheck for HP hardware updates.

Hi rmryanjr

Another thing you can do to weed out any bad files and help you add files with less problems.

Go to your folder first that you want to import and;

1. Open it in explorer full window.
2. click into the (right) file window
3. Right click and pick View from the top
4. Choose Detail at the options bottom
5. On the header column top you'll see Name & Size
6. Click on Size that will sort the field.
7. Click till you get the smallest file size on the top of the column.
8. Now check those small size files they may be a problem.
9. Create a folder in your desktop and move them there.
10. Once moved go to MicroStudio open folder and Check them out.
11. Clean them up if needed and move them back once your done.

I found this is the best way because MicroStudio will not pick up on these type of error files. (incomplete files)


Good Luck

Joe....