Need help me o response for solve this problem

[gchavesf]

This is a scam or what?
I bought the upgrade "Hoster" 5.08 and installed it on two computers. A PC and a new laptop. The laptop I suddenly failed hard drive a month ago and had to change it without giving time to uninstall the second version. The PC is failing me, or Hoster. I returned my laptop and try to install the second copy will not let me. I sent a "ticket" and I do not solve anything and I closed it. Do I have to pay again for an upgrade? Where I will be paying out the cost for the same upgrade for the same program? are crazy. For these things I thought of change for the competition program. More updates and at less cost.

[Roy Dennis]

You don't have to buy another upgrade.

What did the result of the ticket tell you that you closed ?

It should free up your registration to install on the computer that failed.

What message do you receive from trying to re install ?

[gchavesf]

Originally Posted by Roy Dennis

You don't have to buy another upgrade.

What did the result of the ticket tell you that you closed ?

It should free up your registration to install on the computer that failed.

What message do you receive from trying to re install ?

Thanks

The message is "This software can install in 2 computers. Our records show the RegCode you entered is installed in 2 computers."

At this moment only 1 computer running Hoster.... I no have other install


This message is to notify you that a ticket has been closed.

Ticket ID 64399-2020052053

Last Post:
----------------------------------
Name: Gabriel A. Chaves Fernandez

Phone: 506-71062202

City: Alajuela

State: Alajuela

Country: Costa Rica



Product: HOSTER

Version:

Windows: 7HOME



Checkbox1: OK

Checkbox2: OK

Checkbox3: OK

Checkbox4: OK



RegCode: xxxxxxxxxxxxxx

ComputerName: NONE

BackupComputerName: NONE

REG:

[Roy Dennis]

I take it you are entering the correct registration code and the original email address you used when you first registered the product.
These details can be checked from your account page at: https://www.mtu.com/catalog/login.php

In the meantime I will inform support of your problem.

[MTUSUPPORT]

I am not sure why this was closed, but you can reinstall the software now.

[gchavesf]

Thanks,

The installation is ok.

Best regards

[Roy Dennis]

OK, I'll close this thread now.