2 hrs to showtime & hoster stopped working...

[uhuhnottelling]

hoster 5.05 has been running fine on laptop w/vista os
it's been running shows with no issues.

i JUST added new tracks and rebuilt database. now nothing will play.

i add songs to the play list. they say they are ready. when i click play they automatically change to "played" without actually playing. :o

this does this on auto and manual mode

have tried reinstalling and rebooting

have made NO other changes to system or program OTHER THAN checking the "do not remind me" box on the hoster popup to purchase latest version.

i'm really stumped and panicking

[uhuhnottelling]

reinstalling hoster has not worked
deleting all songs and rebuilding database has not worked.

the songs appear "ready" but will not play :o

any ideas. does hoster disable itself if one does not purchase the next upgrade? this has never happened before and it worked just fine yesterday after i added new songs.

aaaahhhhhh

[uhuhnottelling]

out of desperation i just purchased the latest upgrade and it STILL doesn't work :o

i wasn't actually planning on purchasing this upgrade.

i've spent around $1500 on mtu software & was going to wait until all the computers required upgrades at the same time to save confusion.

i don't want to find myself in this situation again. are all my computers going to suddenly stop working or is this just a fluke?

[Roy Dennis]

You should not need to rebuild database after adding new songs.

Are your songs on your C:/drive or an external ?
If they are on an external drive make sure the external drives volume letter hasn't changed from it's original setting.
check this from My Computer and note the directory letter, then open the songs database and look in the list of folders in the bottom left window below the add folders button, check that the folders directory letter matches. Also that all the folders are showing in this window before rebuilding again.

[Roy Dennis]

Originally Posted by uhuhnottelling

out of desperation i just purchased the latest upgrade and now it works.
i wasn't actually planning on purchasing this upgrade.

i've spent around $1500 on mtu software & was going to wait until all the computers required upgrades at the same time to save confusion.

i don't want to find myself in this situation again. are all my computers going to suddenly stop working or is this just a fluke?

In your first post you state 5.05 has been running on your Vista computer.

5.05 is the latest so why would you need an upgrade

[uhuhnottelling]

the songs are all on the C drive. i've made sure the folder in not read only and that hoster is pointing to the correct folder.

it shows that songs as existing... i can choose then and add them to the playlist ... they show as "ready" but if clicked they act as tho they were 'skipped' but leave a trail of "played" behind (if in auto mode).
in manual they just flash to "played"

[uhuhnottelling]

i don't NEED to upgrade.
... this laptop is running 505.12

BUT

505.02 is the latest

i've been upgrading all the lappies as the new one comes out.
this is the first time i clicked "no" and don't remind me :(

[uhuhnottelling]

when i reboot and reopen hoster it will play the 1st song.
after that
all the songs in the playlist flash from 'ready' to 'played' without playing.

READY changes to WAIT then CUE then PLAYED but won't actually play

[uhuhnottelling]

i ended up agreeing to the upgrade just in case my not saying "yes" was the reason it stopped working...

it is now running the latest 505.02 released feb 14

it had been running the december release 505.12

today the previous version 505.12 stopped working and the upgrade did not help.

i am very confused.

i'm sorry for my tone... this laptop is due to run a show in less than an hour. :o

[admin]

We do not, and have never auto-disabled any of our programs that are installed and running.

Don't rule out that Vista did an upgrade that has changed the OS for Hoster. We don't test on Vista any longer as Microsoft has move on. If you consider Windows 7, don't UPGRADE over Vista as it has many problems you will struggle with forever. Do a NEW INSTALL only of Win 7.

Try reinstalling 505.02 (or 505.12) again. This time click the check box (in the page with your address) that clears all Hoster Registry Keys. This is the only way "info" can remain from one version to another.
This will remove all your persistent settings, such as dialogs sizes and locations, colors, etc.
It will NOT affect your songs or Songs or Singers Databases.

I have emailed MTUSUPPORT (it is after hours) to see if he can respond. Roy has done all the normal "fixes" with you.

We will refund your upgrade if it was not required.

[uhuhnottelling]

thank you! thank you! thank you!
you have saved my skin!
it works and is on its way to bring joy to the masses ;)

i reinstalled but this time checked the cleared settings box as you suggested. it did the trick. i have opened and closed hoster twice, rebooted twice and it still works. so a million thank you's for that suggestion.

i have never had to check the clear settings box before but i will keep in mind if similar situation occurs in the future.

it is very good to know that there is no auto disable feature. i went with the upgrade because i had a limited amount of time to try everything i could think of.

yes, vista could be the issue. 2 run vista and 3 run win7 (or the other way around) it has never been an issue until today.

as mentioned. i had not made any changes since it ran last night but, when it comes back after the show tonight i will double check if the os has in fact changed and will restore to previous condition if necessary.

i'll also make arrangement to get at least 4 of the systems on the same upgrade schedule in the very near future.

thanks again!

[ddouglass]

Originally Posted by uhuhnottelling

thank you! thank you! thank you!
you have saved my skin!
it works and is on its way to bring joy to the masses ;)

i reinstalled but this time checked the cleared settings box as you suggested. it did the trick. i have opened and closed hoster twice, rebooted twice and it still works. so a million thank you's for that suggestion.

i have never had to check the clear settings box before but i will keep in mind if similar situation occurs in the future.

it is very good to know that there is no auto disable feature. i went with the upgrade because i had a limited amount of time to try everything i could think of.

yes, vista could be the issue. 2 run vista and 3 run win7 (or the other way around) it has never been an issue until today.

as mentioned. i had not made any changes since it ran last night but, when it comes back after the show tonight i will double check if the os has in fact changed and will restore to previous condition if necessary.

i'll also make arrangement to get at least 4 of the systems on the same upgrade schedule in the very near future.

thanks again!

Just an FYI - The first part of the upgrade number (505) is the version number. The second part (.12) is the montht the bucket database was updated. This is the list of songs that Hoster looks in for theinformation when importing new songs. So upgrading every month is not necessary if you are not importing new songs.