getting well and trying to host again

[crazycarl]

Fellow Karaoke junkies. I have a problem!!! i have been gone for a couple years, as i was very ill. I am getting better and need your help. i have paid for 2 hoster programs (4 computers if need be) i had version 3.?? and i think version 4.01. I have written support 2 times now and they tell me my links are freed up go ahead and download. when i go to download page both my programs have been discontinued. I am just goning back to work after 2-3 years on disability. can't afford to upgrade till the karaoke money comes in. So someone (dale) (david) tell me how to reinstall the programs i had. My first gig is March 3rd an I have 40000 songs to get downloaded and equipment to test, with Hoster being the center point.
PS i just sent my 3rd support ticket
Thanks Crazy Carl

[ddouglass]

Carl, this is why we tell you to save the install file instead of just downloading. So you can re-install if needed. This would be something you will have to work out with MTU as I cannot do anything about it through here.

[Roy Dennis]

Have you tried the telephone support.
Voice: 1-919-870-0344 - Sales: 203 - Support: 204
DO NOT try to find other extensions to contact os or leave a voice mail. Other extensions are NOT monitored daily, and some not monitored weekly.

[crazycarl]

Dale i did have a copy on my puter, after being unused for 2+ years, i got the blue screen of death, so i had it repaired with new hard drive, for the record i think I had 4.09, becace my last post was about updating from 4.08c
thank both of you for your help
Ctazycarl

[crazycarl]

Roy Dennis i tried what u suggested and called MTU. And I was not even able to leave a message for support. Back in the old days 6 or 7 years ago, support was great. I wish that was still the case. No one in or on this forum, can fix this problem. Support does not seem to be able to. As I hve submitted 3 requests. I have been a Hoster and MTU customer since 2003, and this is the service I get.
Crazycarl

[Roy Dennis]

Did you get an auto responce ticket # for your last support ticket, if not are you giving your correct email address.

[crazycarl]

yes i got a response ticket. the first support ticket i sent was on Jan 17th. Mabye by xmas i will get hoster fixed. My problem is if I am not up and running in one week, i will lose this gig.
Sorry i dont mean to be so angry, i guess i am just nervious about going back to work, and at this time I can't

[crazycarl]

dale
in the past you have been a big help to me.You just closed my post in new feature request. Let me tell you some thing, I have been trying to get hoster installed on my computer for a month. The first support request was sent Jan 17th. Did i concider that they were busy, Hell yes that is why i have waited. My first 2 support tickets they wrote back and said every thing is fixed WELL IT IS NOT FIXED. I have paid for 2 Hoster Progams and I have none, my 3rd support ticket has not been answered. Calls to support are not answered there is not even a place to leave a message. why don't you try calling the number. I even sent a fax this am that has not been answered. i have been with MTU since 2003,
I am now about to loose a 1000 a month gig, If i can not show the bar owner by next tuesday my karaoke setup. it is over. I am to start the shows the 3rd. Am i to walk in tuesday and tell the owner I am waiting for MTU to fix my problem.

[ddouglass]

First off that was not a New Feature Request and certainly was not Hoster related, but a complaint. No matter how you look at this problem it is not MTU's responsibility. They have done what they can in resetting your account so that you could re-install the same version you previously had installed.
MTU does not keep versions as old as the one you were using, so without purchasing an upgrade there is nothing further thay can do for you. I'm sorry but that is all that can be done without an upgrade.

[crazycarl]

Another question dale, why did not support tell me this a month ago. their reply on Jan 19th was "ready to downdload" their reply on Feb 12 Ready to go.

[ddouglass]

If you didn't tell them what version you previously had or then they would not know that you were using an older version. All they would know to do would be to reset your registration code. They do not need to look in your account for any other information.

[crazycarl]

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

[ddouglass]

Originally Posted by crazycarl

i appricate the suggestion, i ended up giveing MTU the money. It was either pay them now, or lose the Gig. I guess i dropped the soap (I mean Ball) i have been around Hoster a long time, I might just start lookin for a new program. There Is No Support. And if some people dont like what you say, they close your post.
Thanks Buddy

I only closed your post because it was not a new feature item for Hoster.

How can you say there is no support when they did answer your first two tickets. MTU has not had phone support for several years and has depended on the email support ticket for longer than that.

[crazycarl]

Dale
In the past, you have been a great help to me and others. Everyone knows what an asset you ar to MTU. My problem is, that you are making policy, and not giving advice. Instead of tell me what I should or should not have done. maybe you could have called Mtu and had support look into the problem. Because the only responce you get from them is 2 or 3 words.
Now you tell me there is no Phone support for years, check there support page.

Please use our Customer Support Center and our Web Contact Form, select the Department you need to contact directly. You will receive an email acknowledgement your request is received, and another when we answer.



Fax: 1-919-870-7163

Voice: 1-919-870-0344 - Sales: 203 - Support: 204
DO NOT try to find other extensions to contact os or leave a voice mail. Other extensions are NOT monitored daily, and some not monitored weekly.

So now you say there is no phone support but yesterday you said

Have you considered that they may have been busy on another line? Did you leave a message so they can call you back.
Since this is not a new feature I am closing this thread.__________________

[ddouglass]

Carl, I did talk to MTU and they have said exactly what I told you. There was nothing more they could do for you unless you bought the upgrade. You have bought it and that should be the end of it.
MTU has telephone numbers listed, but they do not have someone sitting on the phone 24 hours a day. Last I knew they were taking messages on the phoneline and calling back when time allows. This was why they came up with the email support tickets including an emergency level ticket.
This discussion is now closed. You have your answer and you have upgraded.

[admin]

Carl, you submitted a Ticket to Support on January 17th, who forwarded it to Sales on the 18th, who answered it on the 19th. You asked about combining 2 Hoster orders into a quad and upgrading that. We don't allow that. However, you are only using 2 copies (so stated in your Ticket) so we recommended you only upgrade one order.

Your last upgrade was on 2008-07-21. We told you what to do, but you didn't want to buy the upgrade. We charged you $70 for 2 years 7 months of upgrades and new features.

Had you told us you didn't have your Hoster installation file, we would have told you to go to our download page at http://www.mtu.com/upgrades/hoster.htm and download it again. Contrary to the deleted "bad advice post", we DO provide back versions FOR FREE for versions we support. Had we known you wanted a discontinued version, again we would have said you need to buy the upgrade. Hoster 4.06 was installable from Jul 15, 2008 on.

We discontinue older versions that we no longer support, just like every other software vendor we use and know of. It is not possible to continue FREE HUMAN support of back versions. However, we do have many FAQs and Forum Threads for those who continue to run back versions.

You ordered the upgrade on 2011-02-18 at 19:07:00 and installed it at 19:12:19; 5 minutes 19 seconds later. That again is incredible support we provide you, at a cost of over a hundred thousand dollars to develop our download - upgrade your RegCode automatically - and allow you to install without MTU involvement. I'm sorry you don't realize that.

As stated in our January 18th reply, we are glad you are well enough to host shows again. I hope you have many more profitable years of using Hoster.