Installing 3.318

[Dean Gadberry]

When I try to install 3.318 and after it asks if it will be a update or full install, I click update, a screen comes up and asks to ensure that the internet is up and running and is connected. Click ok or cancel and I click ok to let it know that I am connected and it keeps bringing me back to the same screen. If I click cancel then set up quits. I have down loaded from the link 5 times on different days and still have the same results. I have tried to install when not connected as well for with an update no connection should be needed but still the same problem.

Don't Quit Your Day Job Karaoke
Dean

[George]

Try installing when connected to the internet.

[Dean Gadberry]

I have tried it both ways several times with the same poor result.

Dean

[ddouglass]

Your firewall is blocking the path to the MTU server. Check your setting for the firewall and add *.MTU.com to the exceptions list.

[Dean Gadberry]

I turned off the fire wall and that worked to a point. It asked me for all my info again and transmitted it to MTU and then came back and said I did not qualify for the update. I have an e-mail that said I was QUALIFIED to down load 3.318 and where to find the link.

Dean

[billyo]

Originally Posted by Dean Gadberry

I turned off the fire wall and that worked to a point. It asked me for all my info again and transmitted it to MTU and then came back and said I did not qualify for the update. I have an e-mail that said I was QUALIFIED to down load 3.318 and where to find the link.

Dean

i had the same responsed when i tried to upgrade, look at thread " need to purchase upgrade" dated jan 8 and responsed #16..that's the explanation i got