Ticket ID: 3290-1110091237 - Required MTU manual intervention

[FrankL]

Could someone from MTU please look at this ticket (Ticket ID: 3290-1110091237) for me? It seems like an easy thing to resolve (based on the FAQ's) and it's been open for a week.

Thanks very much.

Frank

[madjim- with the Lord]

MTU has made major chanes in their web site these past few months. Did you start your ticket using the form on this page?:

http://www.mtu.com/support/customer-support.htm

If not start a new ticket using the upgraded system.

I Hope This Helps!

Jim

P.S. Have you posted your problem on this forum? If it is an easy problem maybe your fellow Hoster users can help you.

[FrankL]

MadJim - Thanks for your reply. I did submit a ticket via the webpage you linked. Here's my dilemma in a nutshell. I've been using host for quite a few years (along with Microstudio and vogone). I've always been a karaoke hobbiest and never took a system out of my house. As such, I have Hoster running on a desktop that has seen a couple upgrades over the years.

I recently purchased a Laptop and I recalled that my Hoster license allows me two non-simultaneous instances of the software. It is my goal to put Hoster on my Laptop as well as my desktop and eventually just transfer to the laptop all together.

I found my latest (3.316) install file and started setting up Hoster on my laptop when I received a message stating I'd already used my two installs for Hoster. This is not the case and I suspect that during an upgrade over the years of my desktop, I actually used both instances. In searching the knowledge base, I came across this issue and MTU suggested entering a trouble ticket and this would be corrected. The ticketing system says MTU strives to answer all questions in 48 hours and, from past experience, I felt comfortable that this would be the case.

I entered my original ticket (referenced in the subject) on Monday the 10th of September. It's now Tuesday the 18th and I have not had a response. I have a party this weekend where I've been asked to bring along my karaoke system. I'd like to bring the laptop as unhooking my desktop and lugging a monitor is a chore.

In case I didn't enter the ticket correctly or something was awry, I entered a second ticket point back to the first on Monday of week (17 Sept)...no response there either.

I don't want to come off as bashing MTU because that is not my intention. I've been a happy, repeat customer for about 6 years!!! I'm only mentioning this on the forums in hope of getting the attention of someone at MTU to look into my trouble ticket.

In searching the knowledge base and finding the reference to my issue, MTU asked that folks not wait till the last minute to upgrade on transition as they will not be able to respond in time. I have until Saturday to get this figured out and I'm hoping my small problem can get a couple of cycles at the MTU support desk and I think approaching this 2 weeks in advance should be more than sufficient!

MTU makes great products and has done right by me over the past 6 years. If, come Saturday, I've still been ignored, I'll still be a happy customer.....just a bit disillusioned and frustrated.

Kind Regards,

Frank

[madjim- with the Lord]

Frank,
It's all good, none of use are perfect including the folks at MTU. Now that you have posted your issue on the board along with summiting a support ticket I feel certain that you will hear something very soon. Please be paitent with them, they are great folks!

Jim

[FrankL]

Originally Posted by madjim

Frank,
It's all good, none of use are perfect including the folks at MTU. Now that you have posted your issue on the board along with summiting a support ticket I feel certain that you will hear something very soon. Please be paitent with them, they are great folks!

Jim

Thanks Jim...I'm cool!

I know what it's like to be jammed up with work and having alligators snappin' at your feet. I'm still hopeful I can get my download/registration/whatever reset to allow my laptop to be configured in time.

Like I said (and I meant), I'm a fairly longtime MTU client (6 years) and have nothing but good things to say......other than this. I too am hopeful that we can get this all square in time for me to get my setup ready for Saturday. If not, well...that'll suck bigtime...but life goes on.

Frank

[madjim- with the Lord]

Right On

Jim

[admin]

Frank, I am sorry to report that there is a problem with your database record.

We must first clear this before we can delete one of your Registration Records so you can install again.

Our webmaster must clear database problems. I hope to have it solved today for you.

[FrankL]

Great (I think)...just let me know if you need anything from me!

Regards,

Frank

[admin]

Originally Posted by FrankL

Great (I think)...just let me know if you need anything from me!

Frank, try installing now. Please post back here whether you can or cannot. I'm not 100% sure since I didn't delete the records myself and our webmaster provided me scant info.

[FrankL]

Admin,

Thank you very much!

The install worked and all is right with the world (birds chirping, children singing).

Take care and all the best!

Frank

[madjim- with the Lord]

Originally Posted by FrankL

The install worked and all is right with the world (birds chirping, children singing).

Thanks for being paitent. I can hear the songs from hear!

Jim

[admin]

Great news! Thanks for working with us.