Disappointed in MTU support

[no vocals]

I submitted a support ticket Thursday via the MTU "web email support" on the MTU website. I submitted another ticket Friday. It is now 6pm Saturday evening and niether ticket has even been viewed according to the auto response emails I got in return. I would expect a bit more from a company to which I paid $400. You guys in the forums have been great, but I will not be able to recommend this company due to the lack of support fromt he company itself.
The support needed is a simple reset of my registration code so that I can re-register Hoster. (My system crashed Thursday night and I already had installed Hoster on my home system. You only get two installs.) I had to run my show for the last three days from CDGs and a JVC player.

[hwheeler43]

They do not work on weekends. I am sure they will take care of you on Monday though.

[no vocals]

unfortunately, this ticket was submitted Thursday, which is far from the weekend. I would expect, also that most KJ's (the one's who do not have a show 7 days a week) shows are on Firdays and Saturdays meaning it would be VERY important to have someone to help around that time. At least have someone to CHECK the support tickets. This ticket hasn't even been looked at yet.

[ddouglass]

No Vocals, you are dealing with a small company, and only two of their people answer support Tickets.

Just to make it clear, I do not work for MTU, but am a user just like you who has to wait when I need support.

They will get to yours as soon as they can.

Just a little suggestion to preclude future frustration.....get a back-up program and make a complete back-up of your C:\ drive. Update it whenever you make a change. This way if you have another crash, you can reload the drive and carry on from there, without having to reload any programs.

[admin]

I just found your Ticket (I don't do support normally) and deleted one of your Registration Records for you.

You can now install Hoster on your new computer.

I'd appreciate it if you would answer the question in that Thread here so we can all see it.

[no vocals]

ddouglass, yep. I plan to do just that since i keep all my kma files on the external anyway. i just never thought to do it with the program itself. i understand small companies. i own one myself that has nothing to do with karaoke, however i make myself, the owner of the company, available to my customers 24/7. i know that this and my company are two completely different worlds, though.

admin, thank you for getting on that. unfortunately, it was a day too late to help this weekend, but at least now it is a closed issue.

i would like to let everyone who reads this thread to know that the issue was resovled satisfactorily. (although i haven't actually re-registered hoster, i'm sure it won't be a problem.)

[no vocals]

i would like to let everyone who reads this thread to know that the issue was resovled satisfactorily. (although i haven't actually re-registered hoster, i'm sure it won't be a problem.)