store accounts

[a2kmike]

I posted this:

Maybe in the future could you guys possibly update the store accounts before announcing the release of an new version of a product. It seems like it would save a lot of confusion and all the unnecessary entries in the forum about no links available for downloads of new versions the first 24-36 hours after a new version is announced. I know I have made entries in the past inquiring about a non-updated link on my account page in the first few hours after a new release. Don't know if it would be feasible to update accounts first before releasing product but it just seems things would flow more smoothly if it were done in that manner.

Mike Summitt


the reply from admin prior to closing the thread was this:


FYI: We can't update the free download links until the download file is activated behind the Store part number behind the links. Once we upgraded the links before the download file was activated and ALL EXISTING DOWNLOAD LINKS DISAPPEARED! We had to restore our web site back to a prior backup, loosing all orders from that point.

Unexpected stuff happens! Our web master was not available to run the SQL database script on our Unix server to update existing free download links.

Here's a novel idea... When unexpected problems hit... why don't existing customers getting a FREE upgrade wait patiently without complaining until everything gets ironed out? That doesn't slow us down, and allows us to ship the new product to new customers who pay for our free upgrade developments.

Or, here's another idea... We could just stop upgrading download links to deliver a FREE upgrade...

Isn't it interesting there are no THANK YOU posts for this free upgrade?


It was not my intention to start such a firestorm. I was only trying to be helpful by suggesting what I did. I am , of course, not aware of all the intricacies of rolling out a new product. A simple explanation would have sufficed. Sorry if I have offended anyone. I was trying to suggest something I honestly thought could be helpful in reducing the volume of requests for assistance via the forum when someone could not access the link in their store account.

Thanks

BTW....I would like to thank you guys for the discount on the new Microstudio 3.000, it is an excellent value at the full price. What the product does for the price is astonishing.

Also thanks for the diligence to address the problem some of us encountered with our Plextor drives in Hoster that has been cured in Hoster 3.312 as well as the zip file import issue.

Mike Summitt