Admin - Check this out

[tymzend]

Well, I had an issue after putting service pack 2 and Hoster 3.0 on where I couldn't get the singers display to work. I also had upgraded to the latest ATI drivers, dated 11/30/04.

I boot back to my other hard drive with Hoster 2.219 and Service Pack 1, and it works fine. So, I put Hoster 3.0 on the backup drive, and it works fine with Service Pack 1.

So, tonight, I decide I'm gonna sit down and fix the problem. I boot back to my main hard drive with SP2 and Hoster 3.0. Someone suggested going back and putting on the drivers that came with the install disk for the video card. So, I did.

I reboot the PC after install, and the display settings were set really high, so I back them down to 1024 x 768, and I get the dreaded blue screen of death. Reboot again, change the settings, blue screen of death.

I reboot yet again, and try to go to the help center for windows, and I get an error that some .dll file is missing.

So, I go back to my backup hard drive, and the same error for the help center.

I'm not saying that I didn't mess this up. I have 4 PC's on a network at my house, and am the back-up IT person at my place of employment, so I'm not totally retarded when it comes to PC's, but I can't seem to figure this one out.

I have a show tomorrow, and the back-up hard drive seems to work fine with Hoster, but if it goes down, I'm hosed.

Where should I start on trying to fix this? Just reinstall everything? I'd feel better just shipping the PC back to MTU so you guys could take a look at it, but I'm sure you'd probably need it long enough where I'd have to skip a show or 2.

Yes, I could have a virus. I'm not ruling anything out. I'm not saying I didn't do something to screw it up. I just want to fix it, but as touchy as these systems seem to be, frankly, I don't trust myself to have to re-set the whole thing back up.

Doug, I think you have my work number. If you want to call me to discuss, please do. 8-5pm CST.

Otherwise, any suggestions are appreciated. If you think I should just dump my music over to my back-up external hard drive and start over, let me know. But someone will need to post a detailed set-up for one of these PC's, so I can make sure I set it back up EXACTLY the way it came in the box to me.

Thanks

[Beavis]

did you try and do a restore to an earlier date ??

[tymzend]

No, I haven't. System Restore is turned off, per MTU instructions with the PC.

"CRITICAL! Make sure these settings are as indicated below:

Disable System Restore - Start > Settings > Control Panel> System > System Restore Tab. Tick the "Turn off System Restore on all Drives". This is a static function that only triggers when a new program is installed or modified. You DO want to be able to restore to a prior state before you install a new program that may "break" Windows."

I had no reason to believe that the video driver disc that came with the PC would break windows, so I did not create a restore point prior to installing.

There are a couple of restore points that go back about 9 months, and I could do that if need be.

[Beavis]

ive never disabled my system restore and have never had any problems.

[MTUSUPPORT]

It probably was something with the Video drivers, since they were installed on top of SP2. This is what I would say the problem is. What you should beable to do is boot to your other drive, then run the Drive Image software, if your system came with this. Most likely it did, since you are stating that you can boot to the 2nd drive.

This is the first thing that I would try, I have about 6 computers I am working on now, so it will be more than a week before I could actually fix this if you sent it back to us, so I don't know how long you would be down.

[tymzend]

Just in case, would it hurt anything if I tried to do a Windows repair using the XP cd that came with the PC?

Both drives are having Windows issues with some .dll file missing. So, I could try a Windows repair on the drive that works, and see if I can get up to speed on the working drive, then do the drive image.

Still, I don't know why I am having trouble getting the dual display to work with SP2, whether I use the drivers from the disc, or the updated drivers from ATI.

Checked all of the video settings, and from what I can tell, there are set identical. SP1 works, SP2 doesn't.

Well, that's an issue for another day.

[dlessnau]

I don't understand that "Turn Off System Restore". That feature has saved my nect several times. I love it. I also had SP 2 installed and I had some problems which I fixed by restoring to the previous version of Hoster, and before I installed SP2.

[Beavis]

i would make sure you have a seperate backup of your .kmas......on an external hard drive.

if you lose both hard drives you are in a world of hurt if you already dont have them in a safe place.

[nreel]

The latest ATI driver is not 11/30/04.

The very first screen at ATI.COM show the latest as 4.12, and, if you click on 4.12, it takes you to the download page where, further down the page, states that this DRIVER is as of 12/13/04.

It, further, states, in the NOTES area, that this 4.12 Driver is specifically for SP2.

So, if you can get into safe mode, uninstall the current ATI driver and reboot.

New hardware should be found upon reboot and a generic Video Driver should be installed by Windows.

Then, download the 4.12 (SP2) Driver and try it.

Hope this helps,

Norm

[tymzend]

nreel,

I know that it says that, but if you go in and look at the driver details, it is 11/30/04. I just downloaded the file and installed it again.

Driver Date - 11/30/04
Driver Version - 6.14.10.6497

Radeon 9200

If I am still looking in the wrong spot, let me know.

[tymzend]

Also, it looks like I have stuff close to being workable again, but my preview display graphics resolution is horrible (pixels are huge). Can hardly read the words. The rest of my PC, and the other stuff in Hoster displays fine.

I upgraded the video driver for my Radeon 9200 to the latest version. Are there some settings that I should tweak to optimize the performance?

Here's my system info from Dxdiag.

------------------
System Information
------------------
Time of this report: 1/12/2005, 21:12:53
Machine name: BIOSTAR
Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_rtm.040803-2158)
Language: English (Regional Setting: English)
System Manufacturer: AWARD_
System Model: AWRDACPI
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz
Memory: 1024MB RAM
Page File: 229MB used, 1211MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
DxDiag Version: 5.03.2600.2180 32bit Unicode

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (n/a)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (n/a)
DirectMusic: 0/5 (n/a)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: RADEON 9200
Manufacturer: ATI Technologies Inc.
Chip type: RADEON 9200 AGP (0x5961)
DAC type: Internal DAC(400MHz)
Device Key: Enum\PCI\VEN_1002&DEV_5961&SUBSYS_20021002&REV_01
Display Memory: 128.0 MB
Current Mode: 1024 x 768 (32 bit) (75Hz)
Monitor: SyncMaster 711N/712N/710NZ12,SyncMaster Magic CX712N
Monitor Max Res: 1280,1024
Driver Name: ati2dvag.dll
Driver Version: 6.14.0010.6497 (English)
DDI Version: 9 (or higher)
Driver Attributes: Final Retail
Driver Date/Size: 11/30/2004 21:12:50, 221184 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
VDD: n/a
Mini VDD: ati2mtag.sys
Mini VDD Date: 11/30/2004 21:12:28, 873984 bytes
Device Identifier: {D7B71EE2-1A21-11CF-D36A-0800A0C2CB35}
Vendor ID: 0x1002
Device ID: 0x5961
SubSys ID: 0x20021002
Revision ID: 0x0001
Revision ID: 0x0001
Video Accel: ModeMPEG2_C ModeMPEG2_D
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result: Not run
D3D7 Test Result: Not run
D3D8 Test Result: Not run
D3D9 Test Result: Not run

-------------
Sound Devices
-------------
Description: C-Media Wave Device
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: PCI\VEN_1039&DEV_7012&SUBSYS_87141565&REV_A0
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: cmuda.sys
Driver Version: 5.12.0001.0045 (English)
Driver Attributes: Final Debug
WHQL Logo'd: n/a
Date and Size: 6/25/2004 17:13:42, 818816 bytes
Other Files:
Driver Provider: C-Media Inc.
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

Description: Modem #0 Line Playback (emulated)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID:
Manufacturer ID: 1
Product ID: 81
Type: Emulated
Driver Name:
Driver Version:
Driver Attributes:
WHQL Logo'd:
Date and Size:
Other Files:
Driver Provider:
HW Accel Level: Full
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
Registry: OK
Sound Test Result: Not run

---------------------
Sound Capture Devices
---------------------
Description: C-Media Wave Device
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: cmuda.sys
Driver Version: 5.12.0001.0045 (English)
Driver Attributes: Final Debug
Date and Size: 6/25/2004 17:13:42, 818816 bytes
Cap Flags: 0x0
Format Flags: 0x0

Description: Modem #0 Line Record (emulated)
Default Sound Capture: No
Default Voice Capture: No
Driver Name:
Driver Version:
Driver Attributes:
Date and Size:
Cap Flags: 0x0
Format Flags: 0x0

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\SYSTEM32\drivers\GM.DLS
DLS Version: 1.00.0016.0002
Acceleration: n/a
Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port
C-Media Wave Device, Software (Kernel Mode), Output, DLS, Internal
Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal
Registry: OK
Test Result: Not run

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No
Registry: OK

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1039, 0x7001
| Matching Device ID: usb\root_hub
| Service: usbhub
| Driver: usbhub.sys, 8/4/2004 00:08:42, 57600 bytes
| Driver: usbd.sys, 3/31/2003 06:00:00, 4736 bytes

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
| Matching Device ID: *pnp0303
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: kbdclass.sys, 8/3/2004 23:58:32, 24576 bytes
|
+ PS/2 Compatible Mouse
| Matching Device ID: *pnp0f13
| Service: i8042prt
| Driver: i8042prt.sys, 8/4/2004 00:14:36, 52736 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD
| Driver: termdd.sys, 8/4/2004 02:01:07, 40840 bytes
| Driver: mouclass.sys, 8/3/2004 23:58:32, 23040 bytes

[MTUSUPPORT]

Tymzend,
Go to the Display settings, Right click on the Desktop, where there are no icons, then Left click Properties. Left click the Settings Tab. Left click The monitor 2, then change the Resolution on this to 1024x768, then set the colors to 32 bit. Then click Apply and your graphics on the TV should look much better, as they did when I shipped it to you.

[tymzend]

Will do that tonight.

Thanks for the help!!!

I did install anti-virus and some spy bot software. I didn't have a virus on my computer, so I'm not sure exactly what happened. But, I did remove hoster and reinstall, along with another batch of updates, and it seems to be closer.

One thing I didn't understand, was when someone suggested to another person to reinstall the Hoster Databse file (they were getting a CDao exception), and they mentioned to download it. How do I do that, and where do I download it from? I don't ever remember downloading it in the first place. I ran the program file to install, and that's it. It was made clear that the database file and the program file were 2 different things.

[tymzend]

Actually, its the computer monitor (host display - only in the little lyrics window) where the display is bad. Everything else looks fine. The display resolution for the TV is already set at 1024x768, and 32bit color.

So, what you are saying, is that when I installed the new drivers for the video, the settings for the card are the way they are supposed to be by default?

If so, that's cool. I would have guess that some tweaking needed to be done to some anti-aliasing thing or something.

I'll double check it again when I get home. I must have something set differently than it was before.

[admin]

Originally Posted by tymzend

One thing I didn't understand, was when someone suggested to another person to reinstall the Hoster Databse file (they were getting a CDao exception), and they mentioned to download it. How do I do that, and where do I download it from? I don't ever remember downloading it in the first place. I ran the program file to install, and that's it. It was made clear that the database file and the program file were 2 different things.

They are wrong. The Database is part of the Hoster Installation Program. There is no separate database to download.

[tymzend]

Thanks! Wish I could find the thread

[tymzend]

Here it is

Originally Posted by MTUSUPPORT

Kelly,
Yes, do an uninstall of the Hoster Database only. This is a totally different installation than Hoster's program file.

This will not touch your Songs.mdb which is all your .kma songs. It will only change the installed files that are needed for the Database.