Help!!!!

[lpwalsh]

I had to cancel a show for the first time last night. My hard drive died. I bought another computer this AM and can not load Hoster on it. I used the same #'s I used to install this upgrade version on the old computer. I thought we were now able to install on a backup system? Any suggestion? Oh, yeah! I used the original email address also. When I get the other one fixed you can bet I'll have a backup system.

[mindonstrike]

When you say you can't get hoster to load - How far do you get before it stops loading? And what is the message you get when it stops?

If I'm not mistaken you need the original registration code, the upgrade code and the email, all of which is case sensitive.

I hope your KMA's weren't on that drive/hope you had a backup!

Sam

[Beavis]

you will have to have MTU reset your reg code. it is a different computer. it thinks your trying to load it on two different machines.

[lpwalsh]

Thanks guys for responding. I'm doing the authorization from a home computer using a floppy. I'm confident that the #'s are right. The message just says that authorization failed for one of the obvious reasons. Original # wrong- Update # wrong- or Email wrong.

Yes I did save the KMA files on an external hard drive, as well as all my MTU software. But the only thing I anticipate being able to use in this situation is the KMA files. Unless there's something in doing that, I'm not aware of.

I can only hope that MTU responds quickly. So that I don't have to cancel another show. All the Karaoke "flunky show" vultures around here will just love this.

I can understand the need to protect their product, but it sure makes it hard for loyal, long time, by the book customers. You can bet that I will have a second system ready to go on a moments notice, in case this happens again. They'll just have to trust that I'm not doing a second show with it.

[Beavis]

what version are you running ?




i would back my kma's up to an additional hard drive. the most painful thing to lose, is all your kma's

[lpwalsh]

Good idea! I can't imagine having to import all that again.

It's ver. 2213

[Beavis]

upgrade to 2.215

[gduns - with the Lord]

I have posted this many times before, but if you had followed this advise, you wouldnt have had to cancel your show.

If using a laptop, use a usb external hard drice for kma/music storage. If using a desktop, use a separate large hard drive for kma/music storage. NOT A SEPARATE PARTITION .

on your C:\ drive, only install your Operating system, and program files. (on my computer this takes about 3.5 gigs.

Use Norton ghost 2003 and backup an image if the c:\ drive to the usb, or second hard drive. this takes up very little space.

If you have a hard drive failure, you can reimage the c:\drive in 5-15 minutes, and you are back in business.

even if the c: hard drive is completely destroyed, you can reimage the new hard drive, saving having to reformat, and update, and reinstall all software (hours)

Make backup images often.......

at least before installing new stuff (or installing service pack 2) that way if you screw up, you have a fresh, good load.

last word of advise, is use a small c:\ hard drive. 20-30 gig. the larger the hard drive the longer it takes to reload.

[Beavis]

hey GD,

you have to remember here in the forums, people dont use the search button before asking questions.

its just a way of life here in the forums! you will find yourself repeating things alot!

[gduns - with the Lord]

Bevis,
yep, I know what you mean, but I feel If I can hep just one single user ...... the time is worth the repeating.

[MTUSUPPORT]

Email sent to customer.

[Nitecat]

gduns,

Is Norton Ghost 2003 software that must be bought? If I don't have this, what do you suggest? Also, what is the difference between backing up an "image" versus just backing up by copying all the files? Can you explain the steps? Some of us out here aren't as computer savvy. I do have my KMA files on a separate USB 120 gig hard drive and will back them up to another USB 120 gig hard drive. I need help understanding the rest. Thanks.

Nitecat

[gduns - with the Lord]

Norton Ghost 2003 is a program that must be bought.
Just copying the files to another drive will do nothing for you. when you copy back you will have no operating system, and no registry.

When you use Ghost it makes an image if the hard drive and compreses it (makes it smaller).

When you reimage the harddrive from an image created with ghost, it writes your boot sector, and operating system, and all programs that were on that drive back to that drive.

Reimaging a hard drive takes minutes to do. reloading windows, programs, opdates ect. takes hours & hours.... I know I did it the hard way for years.

the reason for keeping music and karaoke files on another drive is to keep the size of the image small for a fast rebuild. and also because it will do nothing to compress a .kma or music file. they are already compressed.

if anyone is interested, the maxtor 200 gig usb drive is my preference, because it can be formatted NTFS instead of FAT.

Hope this helps