problem at beginning of songs

[myautigirl]

Hi, Some of our songs when we play them right at the beginning makes a skipping sound when they start. We thought it might have needed the windows update or the computer needed to be defrag, so we tried both and we are still getting the same problem. It is more like a hesitation, kind of like the computer is bogged down but the song sounds like it is skipping and its not. Has anyone else had this problem or does anyone know what this is and how to fix it?
Thanks,
Shelley

[admin]

The latest version is 2.209. We made a lot of changes that affect audio playback.

There are some very important modifications you should make to your Windows. Click here to read the changes.

[MTUSUPPORT]

Click here for a FAQ, that should fix this problem.

[myautigirl]

Originally posted by admin
The latest version is 2.209. We made a lot of changes that affect audio playback.

There are some very important modifications you should make to your Windows. Click here to read the changes.

We have not yet loaded the newest update in the computer. Hoster was running fine and all of a sudden one day it started like the computer is burping (terrible word to use, but that's what it sounds like). We did try what you both suggested but it did not fix the problem.
Any other ideas?

[MTUSUPPORT]

Please Post this information to this forum post.

1) Click the Start Menu and the Run command

2) Type in dxdiag and click the OK Button. This will run the DirectX Diagnostic program that automatically gathers information about your computer setup.

3) Once the information collection ends, click the Save all Information button at the bottom of the Dxdiag window.

4) A dialog box will appear that allows you to select where to save the file to any location that you would like to store the file.

5) Change the filename to dxdiag from Yourfirst Lastname (example: dxdiag from Joe Smith)

Once you have the File on your computer. Come to this post and click Click to Answer. Once it opens so that you can type a new post in, click the Browse button at the bottom. This will be to the Right of Attach File. Go and Find the file that you just created above. Once you have the file selected, click Open. It will then attach it to this post when you click the Submit Reply button.

[myautigirl]

Originally posted by myautigirl
We have not yet loaded the newest update in the computer. Hoster was running fine and all of a sudden one day it started like the computer is burping (terrible word to use, but that's what it sounds like). We did try what you both suggested but it did not fix the problem.
Any other ideas?

Hi Bryan, Thank you for your help. We think we figured out what was going on. We have a USB 2.0 card we use with the laptop and we believe that is where the problem is. We move the card just right and the problem seemed to have stopped. When ever we hear the skipping sound we just move the card and it stops.

Thank you to all who helped us by answering this post.

Shelley

[Sherri]

thanks, hope you have better luck figuring this out!!

[gduns - with the Lord]

disable direct draw under the video tab. it should help a lot.

[Sherri]

nope, this doesn't seem to help. Maybe I can shed some more light. This is a very recent problem, it seems to of started when I downloaded the free update? Also, this doesn't happen everytime. If I stop the song, and start it back over again, it seems to clear up. Does this help?

[gduns - with the Lord]

You need to describe the problem, What exactly is it doing?

[Sherri]

Well, I believe we are narrowing this problem down. When I turn on my computer, the welcome screen burps with the same audio glitch I hear only in the very beginning of SOME songs. When I go online, the "You've got mail" has the same, and also when I shut down. Could I need a better sound card? It is not a skip, yet sounds close to the same.
This is a large problem, as guests at my karaoke show are noticing this, and it's embarrasing!! I've tried all the post's advise, and it seems to of gotten worse with the upgrade before 2.209. I live in the boonies, and sometimes get bumped, so I have used up my downloads, and still don't have the new version which says it fixes alot of the audio trouble. Someone is supposed to get back to me on fixing that, but haven't heard anything yet. I thank you all for your help, your assistance is superb!!

[gduns - with the Lord]

first, go to control panel, and disable all system sounds, you dont want to hear them during a show.

then go to start.....run.... ytpe dxdiag..... and in the video tab disable direct draw.

right click on the screen, and click properties....screen saver.... power..... and pick never for all the options.

pick the appearance tab......click effects......turn off fade effects and smooth font edges.


lastly, control panel........system properties......advanced.....performance...... settings..... adjust for best performance.......then click advanced.......virtual memory.......change....custom size.....set minimum, and maximum at 512.....as a custom setting. apply apply save, reboot, and see what happens.... let me know.

[Sherri]

aww, gee, I was soooo hoping that all that would fix it, but no go. Maybe when I can get the upgrade, that will help?

[gduns - with the Lord]

sheri,
That should have made it work. I am running a 2175us presario, and it is basicaly the same computer. it works perfectly. have you done all of the windows updates? what version of hoster are you running?

[Sherri]

I am running 2.014, then I got an upgrade for $50. This newest update,I am still waiting for MTU to give me a download link for. Because I get bumped off, it says I've used up my downloads. Will Try the windows updates, and see if there is any. I'll let you know.

[gduns - with the Lord]

the newest version has no audio drops at all. if after you get the latest version installed, then have the same problem. Private mail me with your Phone number if you are in the us, and I will call you and walk you through it.

[MTUSUPPORT]

Sherri,
Your Update Link is working. I just tested it. If you get that you have used up all your Downloads, this is because you MUST use Internet Explorer to download it. You can't use AOL to download the file from or you will get this.

To do this, click the Blue e (Internet Explorer) while you are connected to the Internet, then type in your Personal Download Link. Make sure that you type it identical to what it is, letters must be in upper and lower case for the ones that are Capital. If not you will get the same error over and over.

[Sherri]

well, this just isn't my day. The link still comes up you have used up your download link. Yes, I know to use explorer . It went through once, and after It downloaded it said the file was corrupt and couldn't be used, download again. This is my again try. lol.

[MTUSUPPORT]

Sherri,
Please email me the link that you are trying to use. Send it to support@mtu.com.

[Sherri]

ok, we got the update!! It still didn't stop the audio dropouts though, so I believe it is a puter problem, not hoster. The program is awesome, but not as awesome as the techs who help others in this forum!!