Afraid To Upgrade Video Hoster

bendrew · #1 January 31st, 2015, 03:10 PM

I just bought the upgrade for video hoster now and i cannot upgrade saying installed in many computer. This is a fact that everytime i install the upgrade, i'm having this problem. Not only me, even my friends, too. They always ask my help of upgrading it. Most of them come to my house to do the upgrade. I don't know what kind of system Mtu have but it's not fair. Do i have to cancel my upgrade purchase or what. Need help on this one. Remember, this always happen... that's why i'm reluctant to upgrade....

Roy Dennis · #2 February 1st, 2015, 08:14 AM

I can't understand why you see this message if you are just upgrading

The problem you are seeing is normally seen when you try to install on a different computer without un-installing (While connected to the internet)prior to trying to upgrade. No good uninstalling after the event.

Do you have multiple licences ?
If so do you get the licence registration details mixed up ?

Once you get locked out the only way to get your registration re-set is via the help ticket support http://www.mtu.com/support/customer-...htm#HelpTicket

When you try to upgrade what procedure do you follow ?
After starting the install wizard on the first screen do you make sure to select the upgrade radio button ?
Not the remove button unless you are planning to put it on another computer.
When you get to the 3rd screen Accept the terms
The 4th screen has 2 tick boxes, ignore both these boxes.
If you tick any of the boxes on this page let us know as I don't know if there could be a conflict after selecting either of these as I never need to tick them.
The 5th page Reg email & registration code should show your details already entered, do you alter anything already displayed on this screen ?
You should not alter anything if you are just upgrading.
The next page is just a confirmation page after selecting next the details should send to mtu and you should receive a thank you message. Do you follow as I described above or do you alter anything let us know.

bendrew · #3 February 1st, 2015, 01:12 PM

This is an ongoing problem for me.Everytime I upgrade, this is always happening.Fyi, This is what i did..I bought the upgrade, login to my account and downloaded the upgrade. In my info stated my registration no and email address which is the new one. So, i upgrade, when it comes to the registration, i didn't change anything but i change the email from an email that i saw in my purchase. and when submitting, it give me the message..Then i try again, inputting the il address and still the message..So, i stop and try not to do it again. This problem not only happen to me but to some of my friends and this is documented..now, if i cannot upgrade, i'll just stick with the old version and cancel my purchase if still nothing happen within this week. Note: I just upgrade to keep up with the latest features but i don't have to...

**MTUSUPPORT** · #4 February 1st, 2015, 02:40 PM

Bendrew,
I am not sure why you would be having this issue as Roy stated, but I just fixed it so you can reinstall the software now.

Roy Dennis · #5 February 1st, 2015, 02:43 PM

I think that the changing the email address is where your problem is.
The email that is already displayed on the 5th page when you tried to upgrade is the one you used when you registered the copy your upgrading. That email address is tied to that registration code for every upgrade you do from the original.
When you look in your account that same email address should show against that registration # of your product.

The email you see from the view and change my account information dialog may be different from the one you used when you first registered your product, that is your current email address for MTU to contact you and not necessarily the one you had when you first registered your version of Hoster.

bendrew · #6 February 1st, 2015, 03:44 PM

lets make this simple.. What am i supposed to do now ?. Do the upgrade and try the old email or the new email..Which one ?? I hope I will not spend too much time on this cause cancelling the order is faster for me. Note: I send a ticket already for this issue before i post this here..Roy, I appreciate yoiur help, but i want this to get out of my schedule..

Roy Dennis · #7 February 1st, 2015, 04:34 PM

The email that is shown in your account against that product.

bendrew · #8 February 1st, 2015, 04:49 PM

looks loike we're talking different things right now. I don't recognized what you send me Roy... This is my info ..registration code xxxxxxxxxxxxf788e0f and email address ...bexxxxxxce@gmail.com. This is what I have now from my account purchase..But, before I upgrade, the registration is the same but the email is bxxxxxxxxx09@dslextreme.com.. and this is Video Hoster (2 comp).

Roy Dennis · #9 February 1st, 2015, 05:08 PM

Rather than tell you wrong I have emailed Bryan see if he can take another look.

**MTUSUPPORT** · #10 February 1st, 2015, 06:05 PM

I just updated all your emails to your gmail one. So use that one and it will work.

bendrew · #11 February 1st, 2015, 07:12 PM

Update :

I did upgraded my 2 computer and everything went well. Thank you for your support and i hope this would be the end of my problem with this program and the other one. (microstudio and songverter)

bendrew · #12 March 28th, 2015, 12:19 PM

I'm back again for the same old problem I have. Try to upgrade the 2nd computer for the new version and it's telling me that I can not do it again. What's going on with your system. Everytime, I do upgrade, this is what i'm getting. Pls. do something about this things ? This is ongoing..Too much

bendrew · #13 March 29th, 2015, 08:42 PM

I'm back to the same problem I have last time. My 1st computer was upgraded successfully, the other won't do it stating that i already installed it in more than 2 computer but I never did. This is my problem last month or 2. Exactly the same situation. I hope somebody can do something about this. And also pls. fixed it right 'cause I've been having this problem all the time...

**MTUSUPPORT** · #14 April 1st, 2015, 11:37 AM

Ben,
There has to be something that is changing on your computer to make it look like a new computer, this is the only way you would have an issue such as this.

Did you get it working, if not please let me know.

bendrew · #15 August 16th, 2015, 04:24 PM

Here I am again... Trying to do an upgrade and it won't let me AGAIN.. I really don't know your system but this is always the time that I'm afraid off. This is the 3rd upgrade that has exactly the same problem.saying that it's been installed in several computers. And I just did it now. This is very very frustrating and I will not recommend my friends to do the upgrade for theirs. I thought we solve this already and assured me last time that everything will be fine now. So, what do I do now.......

**MTUSUPPORT** · #16 August 17th, 2015, 02:28 PM

You can reinstall the software now. Not sure why every single time your computer does this. Did you do an upgrade to Windows 10? if so, that would cause it to look like a new computer for sure.

bendrew · #17 August 18th, 2015, 09:16 PM

My main computer has been upgraded to win 10 now and has a SSD. The other one is still win7 with an SSD. I don't buy that argument that my computer change. it's my email address and my registration # matters. But i will not argue on this one except that I'm sorry to say that I will not recommend to my friends to upgrade if they ask me. This problem is the concern of most of my friend whom I recommended to buy hoster. And the reason they buy hoster is they want to have my database so i advised them to get Hoster. I don't get anything referring Hoster to a lot of my friends. And this is what I 've got..Everytime i upgrade, for sure I will browse the forum.. Hope you can have a better system. For sure, for people who upgrade to win 10 will have the same problem I have..Good Luck then...

WaltR · #18 August 21st, 2015, 08:42 AM

Quote:

Originally Posted by bendrew

My main computer has been upgraded to win 10 now and has a SSD. The other one is still win7 with an SSD. I don't buy that argument that my computer change. it's my email address and my registration # matters. But i will not argue on this one except that I'm sorry to say that I will not recommend to my friends to upgrade if they ask me. This problem is the concern of most of my friend whom I recommended to buy hoster. And the reason they buy hoster is they want to have my database so i advised them to get Hoster. I don't get anything referring Hoster to a lot of my friends. And this is what I 've got..Everytime i upgrade, for sure I will browse the forum.. Hope you can have a better system. For sure, for people who upgrade to win 10 will have the same problem I have..Good Luck then...

Sorry for your frustration and troubles. It seems to me that since you are the only one having this continued problem along with your friends that you stated you help them with the upgrade, it has to be something you are doing wrong. MTU and Roy have helped you many times so hang in there, you always end up getting it fixed even if it is only temporary until the next upgrade. If you see fit not to recommend upgrades to your friends that certainly is your choice but instead of the negativity, how about thinking how MTU and Roy always try to get you through your problems. I hope it all works out for you and you figure out what the glitch is. I have seen MTU there for so many people over the years when they have problems. Many other companies don't even care when customers run into problems and offer little to no help. Good luck to you friend and I am sure it will all work out.

**MTUSUPPORT** · #19 August 21st, 2015, 05:12 PM

Bendrew,
It really does not have much to do with your Email/Registration Code. These just allow you to install the software from the database, then what happens is it fingerprints your computer with about 5 different parts of the system. If any of the 3 parts no longer match correctly then you get this problem. Thus the computer and hardware is the real issue to make it look like a different computer, instead of the original parts it was installed on.

If you are worried about it, and to get around your issues, you could always Remove Hoster before you upgrade your computer, then it would free up your registration code. Once you upgrade your hardware, reinstall Hoster and you would not longer have an issue.

Windows 10 will cause this for EVERYONE, as it makes the computer look like a brand new system, no getting around this.

I hope that this helps you understand what is happening and how to get around it.

bendrew · #20 August 21st, 2015, 09:50 PM

This is a very frustrating situation for me as a user everytime there's an upgrade.. And for the people that I recommended this program. FYI, my friends bought this software thru my recommendation provided that I shared them my song database.In fact, most of the time, I install Hoster on their computer and it's a fact that they had bad experience of upgrading so they want me to do it for them. But now that I had bad experience too..
T tried not to be negative but how many times is enough..I only use Hoster for fun and entertament at home and not for hosting business. And evrytime this happen, I have to visit this forum. I don't send complain anymore to Mtu. So, I'll try once more to upgrade this tomorrow and if still nothing happen, I will stop doing it for awhiile.

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