Red error in play column

[mgrowolski]

Hi

I have just started to get this problem from yesterday and the program was working fine on friday. When I went to play a song nothing started and I received a red error message in the play display column. I have uninstalled the program 3 times and reinstalled, rebuilt the database and again it still does the same thing can anyone help me as I have a rather important gig tomorrow and need to take both my laptops with me just in case

[Roy Dennis]

Does this only happen when you try to play a track from the pre-loaded playlist ?

Does it happen if you load the song again from the search dialog ?

[mgrowolski]

Hi Roy

I have tried both ways and both ways do the same thing even if I add song from search.

Any ideads ?

[Roy Dennis]

Are your song files on an external hard drive ?

If so check that the volume letter hasn't changed.
Check the connection isn't faulty.
If you have a spare usb connection lead try that in place of the existing one, also try connecting it though another usb port if you have one.

If that doesn't help try restoring your computer to a date before the problem started.
You may have to rebuild the database again after doing this.

[mgrowolski]

All songs are on my internal hard drive and the drive is healthy also checked the database and it confirms the songs are there. Already tried to restore to an earlier time and still same problem so honestly thing thing need to delete hoster completely including registry items and start again can you tell me what I need to delete in registry to complately start again from new ?

[Roy Dennis]

When you re-install, one of the screens has a tick box for clear all saved settings that basically clears the registry, did you try ticking that box when you installed ?

This is printed in the knowledge base for fixing the registry: http://www.mtu.com/kb/kb/index.php?a...id=26&relid=10.

[Roy Dennis]

I just found one thing that can cause this red error to appear and it can be caused by the sound card.

Right Click on the speaker icon on the taskbar and select playback device, check that the speakers are selected as default playback device.

Also check that any other music software is playing the sound OK.

[mgrowolski]

Hi Roy

Many thanks for that it seems that somehow I lost the drivers on my soundcard god knows how or why but reinstalled and all working again thanks for your help

[Roy Dennis]

Glad to hear you sorted it.
I'll close this thread now.