Please reset my reg. code

[OneEskalera]

Kindly reset my reg. code. I Uninstalled hoster 4.11 on my Sony Viao Laptop online. But when I moved hoster to this computer (RannyHp-AMD) message says. It was installed already on 2 computers.
I removed hoster online, what happened??.
Submitted a ticket and get a response that it was not reset online or did not removed hoster online. I did removed hoster online and right now re-checked my Sony Viao laptop and Hoster was not longer in computer. I could not even re-install hoster on my Sony Viao because of the same message; already installed on 2 compters. This was an upgrade code to my old Hoster 3.16. I did not submit emergency ticket because I just want to try Hoster in this Hp laptop. Please help

[ddouglass]

Respond to the support email and be sure they know that you want the Sony Viao removed and freed up so you can install on a new computer. Be sure to send them the computer name you put in when you registered it initially on the Sony. They don't normally respond to things like this through the forums.

[OneEskalera]

I did submitted a ticket and mentioned that I removed hoster from my Sony Viao Laptop but the respond was it did not reset on MTU and told me I have to uninstalled it online. I was online when I removed hoster so I don't know what Happened. Just trying to get their attention on this matter if their reading this post. I even tried to do the "Chat online" with support dept. but did not get a response instead my post on that "Chat online" was turned to a ticket. So now I get a new ticket number for this matter.

[ddouglass]

Reply to the email response that you got with the original ticket. Let them know you have already removed Hoster from that computer. That is all you can do for now.
As far as the Chat they are only online during the day and no specific hours. If you tried after I posted an answer to you, then I know it was after hours for them.

[OneEskalera]

To Support Dept.

Kindly reset my quad. Reg code. Please also read my submitted ticket(s). This is totally different from the above post. This is for my quad reg. code.
Submitted ticket last Sunday nite but no response yet. Chat online was not able to help me this morning and told me to contact support. So, Now I have 2 submitted tickets. Anyone please buzz support for me.

[ddouglass]

Did you include for which computer names and what regcode in the ticket?
If you got an automatic reply use that to check the status. Should have been fixed by now if you included the above information.
Unfortunately posting in here will not get a quicker response as Support doesn't normally look in here unless specifically requested.

[OneEskalera]

I Included the ticket Number. I Only have duo and Quad Reg. Code. My duo was fine. My quad is the one I needed to be reset and I included the computer name. Now, on my last ticket I did not even receieved an auto response. Support haven't open my ticket. I know it won't get fixed by posting here, perhap they would noticed my post because I haven't gotten any response yet.

[ddouglass]

If you didn't get an auto response email back (sent by server not human) then the ticket didn't go through for some reason. Was this a second ticket on the same problem with the quad? If so don't send it again as the first ticket will get the job done. Depending on how many tickets they got over the weekend will determine how fast they get to yours.
If you forgot to put any of the information in the first ticket, then reply to the email you got with the additional information needed.

[OneEskalera]

Finally, get it going saturday am

[bigjohn]

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

[billyo]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

you need to email MTU, and tell them about it. i had the same problem at once and they fixed it, MTU is good on acommodating their customers, in some cases, if not all

[ddouglass]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money. Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well. Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

If MTU allowed the kind of freedom or trust you want then they would not be in business today, because their programs would be pirated so many times that they would be bankrupt and out of business.
For current MTU programs, in most cases the programs can be removed from one computer and installed on another as long as this operation is done on-line can be done without having to contact MTU. There have been many improvements both to the programs and to the server support to allow more freedom for us in installing, upgrading, and sales.
If you have older versions then yes you must contact MTU through the Support Email Ticket to accomplish these tasks.

[bigjohn]

Yes they do get back to you and its not my first time that I have needed a reset I just dont like to ask everytime it happens.What should happen is when someone installs on there machine you should not need to do this more then once so its the way protection is done there are so many updates and discontinued programs that it should not be a problem.And as far as updates go they just change the rules any time they think of a better way to make money first it was if the version changed by a full number now its 12 months what about if one had xp version and was happy with it and then tried to add onto windows 7 and it dont work do they get a free upgrade or need to pay. Dont you think some of the upgrades like how files are imported should be free to past users and like others have said most of the upgrades are fixes it took a long time to get hoster stable on win 7 and will always need fixes so I'm not sure what is the best way to go I dont mind spendding the money on a good upgrade with some cool new things added.But the protection for the way that I screw up my machine and need to reinstall at least once a year is a pain and should not be that big of a deal to change or use on any machine I care to use it on the program is there's I have no beef about that its what I can do for what I pay for.
Program is working pretty good now after a long time and like using it but just stop the screwing around with what the deal is.

[billyo]

i think for us to asked to re-set our regisitarion is theire way of protecting themselves for people who are trying to install another set of Hoster to another computer w/o paying for it..and in my opinion why upgrades won't work w/ some computers are that some computers don't have enough of the requirements to run hoster. like i've been saying before some of the features that been asked to be included on upgrades will need a powerful computers, and those that asked probably does karaoke for a living and they probably have pc's / laptops powerful enough to run Hoster, i myself only do this as a hobby, so my suggestion would be if you don't need the features don't do the upgrade

[bigjohn]

Ok I see you dont see what I mean about the whole thing and the changes from 2003 till today karaoke host that I know have bought or tried hoster and have not stayed with it because of one reason or another that is not a good thing to be going on and host should want to stay with program after they try it. I have tried all or most karaoke programs and have stayed with hoster because I'm used to it and what it can do also like it for the most part.I just stated what I think the problems are and why hosts go with other program the price is not it most programs cost about the same hoster does more for sure but not great in all areas.And as far as upgrading cant get my old kma files from my first song book to come out with the same songbook numbers as they were it works fine upto say 4.112 4.2 and up no and thats just one thing going on.Have asked them to make hoster just play disks not import Singlo does it so why not hoster and this should not have any problems with Legal stuff at all.The program finally works better with zip files and that is only because everyone else uses zip format to work with or even mp3+g is fine if there is a problem about compression with zips.

So I guess I will use it as a backup program or just buy the lite version what is a good deal for sure.
One thing like I said the only program I have left working is Hoster because my laptop went back to HP and was cleaned off of data.

I bought also songverter.microstudio they dont work now also that is what tics me off now I need to hope they beleive me and let me install again thats what I dont like about there protection and I sure it will cost them down the road thats why I would love to pay them for there program and have one with a crack that I can move anywhere.You said you use it as a hobby and thats fine but not the same as needed it to do a show with and hopping it works right tonight.

[admin]

Originally Posted by bigjohn

Thanks for my reg code reset but now I have an older one then what I had before and cant update with out paying more money.

Our security has been improved in many ways over the past 15 months, just implemented in the past release on most of our products. For example:

1. Now, when you order an upgrade, your older RegCodes (such as Hoster 3.xxx) are enabled to install that products latest versions. This does not work with Hoster versions prior to 4.05, so if you are running a prior version, it won't work until you order a current upgrade. Sorry, there is nothing we can do about older versions in the field that don't have this capability.

2. When you want to move your software from a WORKING computer, do it. You don't need to ask for us to reset your RegCodes.

3. We now can make back versions available foe each product on their upgrades page for those who after years of our begging... still won't make a backup of their downloaded software so they have it in an emergency. This costs us in expanded web servers to provide the bandwidth to allow this, but we haven't charged for it yet.

4. We now have added "auto-check for updates". This has several benefits. A) You don't need to add "@mtu.com" to your email "approved" list to insure you receive our notifications. B) You are shown a list of the new features in the LATEST version (not inclusive from what back version you may be running). C) You are told right in the notification dialog f it is a FREE upgrade or not, and a download link to get the latest version in one click. If its not free, there will be an "Order Upgrade" button also to make it easy to upgrade.

5. We can now "back date" the "Installation Date" that determines whether you can install the LATEST version or not. If there are mostly bug fixes, we have back dated years even to insure you are happy with us. However, if we spent $10,000 to $80,000 to add new features and/or fix really difficult bugs (often not a true bug, but a final fix for a computer/Windows problem) then we may require upgrading to get the latest version. We WANT you to be running our best version without bugs. That way you are happy with us.

6. Hoster monthly updates now include significant Brand-DiscID-Track definitions to auto name your Titles and Artists when importing. We're working on a way to offer this as a web-based upgrade of only the new records you don't have already, but that takes a lot of time. For now, we are offering the Hoster+Database (as we always have) on a monthly download. You can see these at http://www.mtu.com/upgrades/hoster.htm.

Originally Posted by bigjohn

Plus with all my other problems with my laptop witch were mostly my fault now I have none of MTU programs working but Hoster and when I need to install again I need to explain why and so on and that reason is a pain on its own.

How can we help here? This is a complaint that I'd like to help, but I don't know what you want us to do?

We realize it is getting more complex to keep a computer working correctly. That is why we spent tens of thousands $$ to empower you to move your installation without MTU resetting your RegCodes.

I expect it took you a lot more time to complain here than to actually get our help. And, out of respect for you... and existing customer... I have spend several hours answering this post.

You don't need to explain anything to us... if you have a legal request. We have a form that you will find on our http://www.mtu.com/support/how-to-move-registration.htm page where you simply agree to our statements and tell us what you want us to do. It takes less than a minute to fill out, so why don't you use it? Others do. It is painless for both you and us.

Originally Posted by bigjohn

Now for sure every year we will need to pay upgrade cost yes there are some good things added but should have been there in the first place like header files for zip files that all other programs use now dont really need the others except mp3+g witch are the two top types.

Not so! Once you have the newer version that allows you to move your installation yourself, we never need another penny from you. Think about it... with tens of thousands of customers, we had to do something to stop the demand on our Support to reset RegCodes. We have done this, and it works perfectly. Since you now know the solution exists... when you are ready, upgrade the MTU products you use, when you want to, and you can then move them to a new computer when you want to. Please stop thinking and posting that MTU ONLY WANTS YOUR MONEY because that simply isn't true. We solved your problem by August 4, 2009.

Originally Posted by bigjohn

Have been with you for some time now but getting tired of what I need to do to keep my program running not mutch freedom or trust on your part program does a lot of things now not sure how great this is but there are many option that should please any host out there and its getting better with the header zip file option but still a lot of things to do before it works well.

Read above. Its not a matter of trust. Its a matter of protecting us from the massive theft that happens WITHIN HOURS if we let our guard down. We also had to find a way to make it easy for you to get upgrades without asking us to spend our time helping you for free. We are still here... no raises or bonuses for 2 years now, but we're here helping you... but its a two way street. You need to now help yourself.

Today... we have discussed scanning our database for those who have purchased upgrades over the years, and have upgraded at least one product in the past 12 months, and we may send out an email notification with a coupon to come get the current versions with all your complaints fixed, so you can be happy with us. Yes, it costs us to process any order, including bank fees so we will have a charge. Then there are all the NEW features we have added that costs us over $100,000 per year. And of course making Microstudio run on Windows 64-bit (which wasn't our fault that W7 was released) was one of the most expensive NEW FEATURES we added this year. But now its ready for you when you want to upgrade to Windows 7 64-bit.

Of course we don't need to get paid back for that work. We enjoy working for free. I assume that's what you do also, since you are asking us to work for free?

Originally Posted by bigjohn

Not sure how long I will stay with you hope you can make things better for all if not your lose plenty of programs out there now that are not hoster but get the job done.

John, if Hoster isn't worth it, and our support isn't worth it, and you truly believe that some competitor has a better product, support, and less restrictive security, then I'll be sorry to see you go.

However, we take orders weekly from others who DID TRY competing products and for one of these 3 reasons returned to MTU. Just today, a fellow gave up his Karma because they only allow you to move the software 4 times before you have to call and get them on the phone, justify their spending their time, and resetting your RegCode. We only require that every.... well, at Karma's rate you'll die before you exceed our limit!

Nuff said. Hope you do your homework before jumping ship.

[bigjohn]

I see today online help now thats cool and works fine no more ticket stuff and it worked great.

I have never said I dont like hoster just how some things were or are done.I have looked over your site today and it looks like a better way of doing things will see. As far as the If it is really wanted by a lot of users there will be a crack turning up some place for sure no saying it should not be paid for just peace of mind that it will install again.

I do get upset with all the changes but I see it is for the best when I check into it further on your site and with all the version there now one should work lol.

I will not say anything about leaving if you dont make it sound like if you dont like it see ya later. I dont need the softwear to do anymore then it does now well recording singer would be nice but can do it another way you have it working in microstudio so you know how to do it.

Now as for the problem I have my old kma files with the id or code number will not import to the newest hoster without changing the id not sure why if I cleared it before would import again in the correct order.

The program is working ok now again and I dont mind the money to upgrade but if I can call and get it working anytime for any reason then I'm a happy camper as a matter of fact I have 2 lappies now and only have it on my HP laptop my older lenovo wont even try had so mutch trouble with it running the newest program and it is a 1.5 ghz with xp pro on it.

I am not out to use on unlimited pcs just want it where I want it when I want it is that a bad thing.

I know you dont like complaints but thats how selling something goes. I'm in Canada an tell all the other host hear to check your program out so its not that I dont like you stuff.

[ddouglass]

It is not that you personally would put Hoster on unlimited PCs but that it would get out from someone unknown that it would be spread to thousands. This has happened in the past and not just to MTU. If a company doesn't make money then they don't stay in business.

I am just a little confused about your problem statement. Are you referring to the BookID or the DiskID. If they are KMA files you would not be importing them again anyway. all you would have to do is add the folder to the Rebuild Database tool and rebuild. The BookIDs and DiskIDs would stay exactly the same.

[admin]

Originally Posted by bigjohn

Yes they do get back to you and its not my first time that I have needed a reset I just dont like to ask everytime it happens.What should happen is when someone installs on there machine you should not need to do this more then once so its the way protection is done

Please read my post above for most of my answers. You don't need to contact us for a reset if you are running Hoster 4.05 or higher, AND your computer doesn't die so you can't remove it while on-line. You may not be aware that Microsoft changed the way they issue Serial numbers when you install or upgrade Windows. That changed the ball game for identifying a given computer installation. In anticipating they may do such a dastardly thing (we've been Microsoft Developers since 1989 and KNOW they do these things), we have a number of fingerprint items (not just Windows SN) and our script is VERY FORGIVING if you don't upgrade your hardware and Windows all at the same time. Otherwise, it will look like a new computer. We have polished and polished our security for over 8 years now and we simply can't make it any more forgiving. But... the computer hardware and software CANNOT all change together. That our only requirement.

Originally Posted by bigjohn

there are so many updates and discontinued programs that it should not be a problem.And as far as updates go they just change the rules any time they think of a better way to make money first it was if the version changed by a full number now its 12 months

We have ONE GOAL in mind every day, every minute... HIDE THE SECURITY FOR OUR HONEST USERS. Make it as transparent as possible is our goal, and we have accomplished that within the past 1-2 years, depending on the MTU product. We answer to our Heavenly Father and serve our customers, and HE takes care of our income. We NEVER want "bad profit" that we didn't earn.

We have upgraded over 10 years from your getting a Serial Number locked to your computer's MACID number, to issuing a new RegCode at every X.X version change, to issuing existing customers an "Upgrade RegCode" with every "X." version upgrade, to now we internally CHANGE your old RegCode in your database at our web site to now be able to install the NEWEST release. Our current way is FAR easier for all our customers (many of whom are over 60 and couldn't handle a RegCode and an Upgrade RegCode).

Furthermore, you don't have to keep a back version of Hoster's installation program around to Upgrade over top of it, which was required until recently. Our current "upgrade" method converts your older RegCodes to install the latest released version. Your web database at mtu.com now tells our registration script what you have bought and can install. If you want to install the same older program (i.e. never upgrade again) as many times as you want, you can now do it. You can even move it to a new computer, or upgrade your current computer hardware AND Windows at the same time, if you first remove it while on-line. Then you can re-install on your upgraded computer, or a totally new one, and do it as long as you live.

We are on the verge of adding Blogs, Facebook, and Twitter as new ways to keep you informed of what we are doing. By October end I hope, we should have these 3 new "contact" tools available on our web site. We estimate of our users we email announcements to, that under 5% open and read them. So, we aren't getting the message out to you... our user. I expect to add a weekly upgrade to the product blog we are currently upgrading, then tweeting to those who are following MTU so you are instantly notified. No, I don't want to be "in your face" all the time and I hate mail lists I'm on that do it to me.

I will be blogging about the new features we are considering adding in, and directing you to (for example) the MTU.Community Hoster New Features Forum where I will explain more in detail, including polls for your preference votes. Also, you can give us feedback pros-cons there on our proposed changes. If you want to be kept informed or participate in guiding our developments, then follow us on Twitter when we have it on our web site.

Originally Posted by bigjohn

what about if one had xp version and was happy with it and then tried to add onto windows 7 and it dont work do they get a free upgrade or need to pay.

Well, if you have ANY program, not just Hoster, and it was designed to run on Windows XP back in 2002, when Windows 7 didn't exist in any form, how the heck can you expect to install that same 2002 program on a new operating system in 2010? I hope you see the fallacy in your thinking here. You will ALWAYS have to upgrade to run on a new Windows OS. The same thing goes for CDR/DVDR optical drives. They ALL (even Plextor) changed the way the worked, and we spent well over $100,000 to migrate to the new way, and provide the BEST import error correction on the market. We didn't have to do that, but I am DRIVEN to do the ideal, superior product whenever possible.

Originally Posted by bigjohn

Dont you think some of the upgrades like how files are imported should be free to past users and like others have said most of the upgrades are fixes it took a long time to get hoster stable on win 7 and will always need fixes so I'm not sure what is the best way to go

I'm sorry you don't understand software developments, archiving, version control, etc. What you are asking for simply is not possible. PERIOD. We make a release with all the bug fixes we can at that time, we make some upgrades based on your feedback and we add some new features. We are holding off more on the new features immediately after a major NEW release (such as Hoster 4.20 was), knowing some bugs will be reported and we'll fix them. To make the "KMH" changed we did, we had to first perform massive "under the hood" upgrades to get ready for this architectural change.

When we make a release, we immediately start on THAT code base for the next releases' fixes, upgrades and new features. There is no "going back" and adding new features in a prior version. I'd close MTU's doors tomorrow if we were forced to do that! I hope that is a sufficient answer for you.

It took us 22 MAN MONTHS of time to get Hoster stable on Vista, and because we made that investment, it didn't take us but months to add Windows 7 support. It might have seemed longer to you. Then of course, we discovered that Windows 64-bit had some massive changes over there 32-bit version, which we polished fully on XP. Heck, there are MANY MANY MANY programs in the various industries that still won't run on 64-bit... but ALL MTU products do now. It was quite painful to solve the 64-bit set of problems.

BTW: I do NOT consider our adding 64-bit support a "bug fix". It was under every stretch of imagination a FULLY NEW feature as there were no bugs, but we had to discern what Microsoft changed and then conform Hoster to it.

Originally Posted by bigjohn

I dont mind spendding the money on a good upgrade with some cool new things added.But the protection for the way that I screw up my machine and need to reinstall at least once a year is a pain and should not be that big of a deal to change or use on any machine I care to use it on the program is there's I have no beef about that its what I can do for what I pay for.

Read about our changes (my prior post above) that allow you to move the software. Also, on your show machine, don't put all sorts of garbage programs on it, preserve it for your SHOWS and:

1. Add ZoneAlarm Home (free) as a bidirectional firewall

2. Add Semantic anti-virus and

3. NEVER NEVER NEVER click a link that takes you to any page with a "z" in its name, such as kazza.com (you'll get about 45 viruses, trojan horses and keyloggers as soon as you visit their home page, and soon you will be broke with stolen identity).

Learn to protect your SHOW computer. If you insist screwing up your computer yearly, NO karaoke software vendor will want you as a customer... especially if you won't even buy the upgrades designed to fix ythe very problems you are reporting.

Originally Posted by bigjohn

Program is working pretty good now after a long time and like using it but just stop the screwing around with what the deal is.

I have addressed this above. We have made IMPROVEMENTS that make it easier for prior and new customers to buy,install, use and upgrade our software. We will NOT sit still and die on the vine. The world marches forward. At 62 years young, I don't like the changes we are forced to undergo either, but I assure you, we will change as we must. Otherwise, we won't be here for you to ask for help.

[bigjohn]

To the Admin yes all you said is very true and I do understand a lot of what you dont think I do I was a tech for over a year and did take A1+ coarse lots of things have changed I'm sure and I do live dangerous when it comes to what sites I visit or softwear I use but that is also a way to learn how things work and I wont bug you with any concerns but for some reason I dont get info from email because you send to an old email with 1234 in the name all my new stuff is with just 1 in it my account shows this but info goes to my old one all the best for you guys you have some good things going on.