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Re: New CD Burner Down
Lance, I'm just another user like yourself, I am not employed by MTU, I can only suggest what to do.
Can only suggest, Have you tried phoning Voice: 1-919-870-0344 or the live chat :
10am-12am EST - Thursday
10am-12am EST - Friday
This is written on the support page:
DVD Drive Repair
If a DVD drive purchased from MTU fails, fill out the Web Contact Form and select SUPPORT. If it is determined that the product has failed it is covered under our or the manufacturers' Warranty Policy. We will give you an RMA number to return the product to us. Write the RMA number clearly visible on the outside of the shipping carton. Any product returned to MTU without an RMA number will be accepted without any refund.
The full page can be found here: http://www.mtu.com/support/info.htm#ReturnsPolicy
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Roy.
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