Sorry you're having such a hassle. You probably did this, but it's easy to overlook. After the drivers have been installed per Support's post you have to go into Microstudio, click on drives, then ASPI drivers, then select default drivers. To become effective you have to exit the program and re-enter. If that all checks out, then it's something that Support is going to have to work with you on...Sorry
I know how frustrating it can get, having to re-format my h.d 5 times in 6 months.
George
Possible you might have gotten a glitch in the download, especially if you opened it to download instead of saving to disc then opening. have you tried completely uninstalling then going that route?