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Is there a link on that page to view your ticket? If so go to it and you should be able to add another email to it. If not submit another ticket and give them as much detail as you can on what the problem is.
What are you using to play these songs for your performance?
If it is Hoster you can import one in the WAV+CDG format and see if it is sync at that point. Microstudio will work for this too. My guess is it won't be.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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