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Old December 1st, 2006, 09:10 PM
MMVOX MMVOX is offline
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Join Date: Jun 2003
Posts: 13
It's a sin.

Hi Geezer,

Well, okay, not really a "sin". I wanted to get back to you, now that a ton of time has passed. Although I've used and loved MicroEditor since 1994, I've been forced to relegate my system to backup status. I've gone to Pro Tools and it's excellent. I would have preferred to stay with MicroEditor, but two things forced my hand:

1) Lack of development and support. To this day I find it hard to believe that MicroEditor would not be supported over the long term by fans such as myself, and those that I've turned on to the system. Granted, this would take a bit of effort on the part of MTU...the software development needed to keep up with the times, and equally important the marketing drive to get the system into catalogues, dealers, etc. so that people are actually aware of its existence.

2) On a personal level: I got ripped off. A while back I contacted MTU about purchasing a backup hard drive and CD burner for my system. I could have bought this stuff anywhere, but I went to MTU out of loyalty, respect, and for their expertise. I purchased FROM THEM the equipment THEY recommended. When the hard drive proved to not be compatible, I requested a refund. They refused because I had waited longer than 30 days after purchase. (It was in fact longer than 30 days...installation of this drive wasn't an emergency or anything so my computer tech was in no rush to get to me.) Although it's not much, I am responsible for at least 10 MicroEditor systems being purchased from MTU between 1994 and 1999. That said, and since it was THEIR equipment recommendation that proved to be inaccurate, I would have expected a refund, or a credit, on the hard drive. Their inaccuracy occurred at the time of purchase, not after the 30 days.

Certainly it's not the money...MTU obviously needed the cash more than me. It's the principle that is important to me.

But it's been a great learning experience. They demonstrated a valuable lesson to me about how NOT to treat my clients, and as a result most of my business is from repeat clients. They forced me to be open minded about embracing and learning a new system, and Pro Tools is great, fun and very well supported. And finally, they showed me that all that wacky religious crap that appears in the MicroEditor manual under "Credits" is nothing but lip most religious zealots, they can talk the talk but cannot walk the walk.
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