[ddouglass]

Originally Posted by madjim

I need help with keyrite,had 2010, upgraded to 2012 then tried to upgrade to 211, no luck! i deleted 2012 and tried to reinstall it, error number 0x80040707 DLL function crashed ismtu getkey6. I sent mtu an email, they said do windows updates, i did windows updates, screwed up my screens on my pc, log on screen, never had to log on before. took 2 days to get pc back to normal. there are updates i don't need because i don't have the microsoft software to use the updates. I tried to reinstall 2010 and it says registration number don't match registration records, it loads all the way to putting icon on desktop, when clicking icon is when i get the message, 2012 won't go anywhere, it get setup error right away i'm running xp home 2002 service pak 3 netframe all versions to 3.5, what specific update is needed. the other upgrades worked fine just keyrite screwed up, i have been working on this for weeks now and i am flustered, Randall

Jim, where is this coming from? I can't find the original message.
This is actually a registry problem. They need to try re-installing 2.11 and check the box to clear the registry entries. Make sure they are running in Administrator mode. If he still gets the error, have him right click on the setup program file and Run As. In that box uncheck the data protection and click ok. Should go through then.