52x24x52 doesn't work with Microstudio
I'm not absolutely certain, but I think I may have found the answer to my own post by reading some of the other posts and product info pages at mtu.com. Quite probably (it's too late at night to call her right now, and I don't remember) the customer that I installed the drive for doesn't have a newer version of Microstudio, and the newer 52x drive isn't supported by her older version. The program just won't recognize the drive because of this. If anyone can verify my findings it would be greatly appreciated. Thanks!
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