Quote:
Originally Posted by Steve Bauer
Hey guys, its been a while. My order 61429 was for Hoster 4.0. I recently downloaded the upgraded 4.11 onto my primary laptop a week or so ago and attempted today to upgrade to 4.11 on my backup machine. I saved the file but efforts to run setup fail saying that I have the wrong reg number or need to buy an upgrade. I logged into my store account and it shows the same reg number I entered to try and run setup and got several of the same error messages. Its been a while since I have been here, am I missing something simple? I would like to get this backup machine upgraded before the weekend if possible. Thanks for any help.
|
Thanks for posting your "confusion". I modified our "error message" that is sent back down to be the following. Hopefully it will help others identify this possible cause earlier, and with less stress.
Error 9:
There is a problem with the Registration data you entered with two possible causes.
1. The Registration Email you entered must be what you used when you ordered this product.
2. The Registration Code you entered is:
A) for a different product (ex: Video Hoster Lite -vs- Video Hoster,
B) for a prior version number that you need to buy an upgrade to install, or
C) not accurately entered as the exact Code for your Product.
Please log into your MTU Store Account, and either scroll to the bottom to find your Email and RegCode, or click the order number where you bought this Product and scroll to the bottom of its page for the data.
Click OK to close this message, then click the Back button and enter the correct Email or Code for this product exactly as it appears, or copy/paste it into the field."