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How have you been trying to get them to reset it? Did you send a support email from the Support page?
You really should start a new thread for your problem with a title so that Admin will see it. If you bury it in another thread like this it won't be seen as easily.
When you post your new thread be sure to include what version, what the error message is that you are getting, and what happened to cause you to have to install again. That way they have all the information they need to help you. MTU has been extremely busy and there are only 3 employees so they have been running a bit behind.
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Dale Douglass 2nd Generation Karaoke I am not a member of the MTU Staff.
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