[ddouglass]

Did you remove it to re-install it?
For an upgrade you must have a previous version installed and use the "Upgrade" installation.
If you were not on the internet when you un-installed it that will lock your registration and you will have to submit a Support Email Ticket to get it reset.
As far as your Video problem it most likely is that you are missing upgrades to your Windows. By that I mean Custom upgrades from the Microsoft website for upgrades not the Express or Automatic upgrades.