[MTUSUPPORT]

Eldon,
The laser will not yet need to be cleaned. This is normal, for it to be stated, because when they have been in use for say 6-12 months or more, sometimes this can happen. Yours is brand new, so it is clean.

So the discs that you place into the drive and play in Microstudio are playing back with no problem in Microstudio?

How about trying a different Read Speed, to do a test. To do this, go to the Tools Menu, Speed Selection (in Microstduio). Uncheck the Auto check box beside Reading Drive. If this is not checked then, check it and burn a disc. Also make sure that the Auto Select checkbox is checked beside Writing drive.

If these 2 boxes above are not checked, then please make sure that you check them both, then burn a CD. Then let us know what happens with this.