I'm with you....I finally gave up. Went all the routes you did and nobody seemed to care. I had a bar owner buy his own player and then someone made him copied cdg's and he paid someone $50.00 bucks to run the karaoke. I was angry and called all the appropriate people with no success. I now laugh because he recently called me to come and work for him and use his equipment....for a whole $75.00 a night....wow aren't I the lucky one...