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Shade........
1. KHPro requires an Ethernet Card (PCI or USB) to be installed in your system.
2. Each Ethernet has a unique identification number that no other Ethernet card in the world has.
3. Because of this unique number (known as the "macid" number) MTU has chosen to link this unique number to an "Un-Lock Serial Number" for your version of the KHPro Program.
4. MTU sends you a small program that will identify the macid number and then by a mouse click is sent to them and then they will send you an Unlock Serial Number "Unique" and will only work with that particular MacID Number.
5. I appears you purchased two (2) Ethernet Cards........
6. If you got an un-lock Serial Number linked to an Ethernet Card you replaced, the macid will be different on any new Ethernet installed and will not work.
7. This could be why you are getting a System #1 Error.
8. If this is the case........suggest you contact MTU by their E-Mail Link to see how they can resolve this matter.
9. I have never had to contact MTU via Telephone.....
10. I have always had my e-mails returned in a timely manor by MTU......by timely......I mean usually within 24 hours. I don't expect a response within minutes or hours......
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