In case any of you experience this issue in the future, Bryan from MTU solved this problem for me with the information below. Thanks, Bryan!!
Quote:
\"This means your system does not have the K-lite video codecs installed. Install these and then try it again.
http://www.free-codecs.com/k_lite_me...k_download.htm
I take all defaults, then open Hoster. That will do it.\"