For a while, people have been complaining that MTU does not respond to emails on a timely manner. MTU’s explanation for preferring the Forums to email for tech support and other issues, appears to be
not too convincing to the neophyte, among others.
However, a recent test by InformationWeek columnist Fred Langa shows that up to 40% of valid E-mails never reach the recipient.
You can read the entire article
by clicking here.
Regards,
Jon