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i think i know what's the problem, i just read this at the support page
How do I redownload the software, because the link on my account isn't working?
There are a few reasons that this can occur
2)It is possible that we upgraded the software to a new version, and did not run the script on our website to update your Filename, to the latest version you are entitled to. If this is the case, then you will need to fill out a support ticket and we can then fix this. This will only be if the order is within the 1 year time period.
thanks you all for trying to help me solve the problem. i'll submit a ticket later.
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