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Re: Unable to Re-install Microstudio - Licensing Issue
Quote:
Originally Posted by GwenButler
6/17/11 This is my second request for support.
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When you say this is your second request for support do you mean hear or through the support ticket system ?
If you submitted a support ticket which is the only way to reset your license, you should receive an auto response ticket # more or less right away, if you don't receive this then you may have given the wrong email address or it may have gone into your spam folder so check this out, if this is the case you need to change your spam filter to allow MTU email in the future.
When sending support ticket be sure to give them details of the computer name that is locked out.
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Roy.
Test Laptop: Windows 10 Home Premium 64bit. Acer Aspire 5738G Intel core 2 Duo T6600 ATI Graphics 500Mb dedicated. 4Gb Memory 500 Gb SSD Drive. K-lite Mega version 1205
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