Gentlemen, running a web site with our own eCommerce store to insure your privacy... is extremely difficult, expensive, and challenging. Managing ESD (Electronic Software Download) is even tricker, and frought with challenging problems.
In 2001, our ESD means worked one time and that was it. Funny thing... there was never any complaining except from those with download accelerators that instanly ate the link, and we had to get our web master to re-enable it for one more shot.
In 2003 or 2004 when we went to no limit on downloads, there was the most incredible outcry against us... unfair, how dare you not give me free upgrades for life, yada yada yada!
The "entitled to" mentality was unbearable.
In 2005 when we upgraded to our current store and EST, we had to make a decision to set the download link lifetime. I unilaterally decided that for the next year we would offer free upgrades and it was set to 365 days. Now, every record has this programmed drop dead point in it. It is not a GLOBAL variable we can change. To write a script to change it would be expensive, and running it against our live database (even an off line copy) would be dangerous at best, disasterous is a better word like happened this past March.
I chose to give Garry a free download. Maybe it was a weak moment. Or maybe it was temporary insanity that I simply didn't think what a mire I would get myself into. Or maybe it was Garry's gracious attitude "Surely loyalty deserves some reward" that got my attention instead of being yelled at by so many. Well, basically it was proably a combination of all three.
MTU CURRENTLY has a clear policy of download links working for 12 months. I occassionally make exceptions, and as President, that is my right.
4.105 was very expensive to
add the new features. I should have required an upgrade charge, but that can cost us thousands to do, and sometimes creates more headaches that it is worth.
gpayne,
I sincerely thank you for the $15 contribution you made to our KHPro engineering. You are one of the thousands of users who silently order and use our products without needing assistence. Know that your investment helps us keep this product alive.
KHPro is NOT an income generator, and never has been. It is an expense we try to manage.
I'm closing this thread as I don't care to read any feedback on my answers.
QED